Aftercare Manager
SKILLS
FULL DESCRIPTION
Aftercare Manager
[Employer hidden — view at passion-project.co.uk] are seeking an experienced Aftercare Manager to join our client, a leading main contractor in the luxury residential sector. This is a key, client-facing position responsible for managing post-completion works across a portfolio of prestigious properties in Central London. You'll be the go-to person for ensuring homes continue to meet the highest standards expected in super-prime residential delivery—handling snagging, coordinating minor works, and maintaining direct relationships with discerning clients.
Overview
Ref: JC - AFM Salary: £50,000 - £55,000/annum Location: - United Kingdom -- England -- Greater London -- London Type: Permanent Posted 30 June 2025
What You’ll Be Doing:
- Managing and resolving snagging lists and ongoing maintenance issues
- Overseeing subcontractors and a small in-house team across multiple sites
- Liaising directly with homeowners, developers, and consultants
- Coordinating minor works including finishing, decoration, MEP, and joinery
- Providing clear reporting to internal construction and project management teams
- Maintaining exceptional quality standards and client satisfaction
What We’re Looking For:
- Proven experience in aftercare, maintenance, or defects management within high-end or listed residential properties
- Hands-on background—likely from the trades or site management
- Excellent communication and client relationship skills
- Strong organisational ability and attention to fine detail
- Knowledge of building services (e.g. HVAC, joinery, finishes)
- Comfortable managing 3–6 sites simultaneously with minimal supervision
- Full UK driving licence (company van provided)
What’s on Offer:
- Long-term role
- Join a reputable main contractor with a strong pipeline of prime London work
- Work autonomously while being supported by a wider construction team
Contact information Jessica Corcoran [contact hidden]