Business Analyst

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Reading
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Salesforce CRM Sales Cloud Project Management Business Analysis Requirements Gathering Communication Skills

FULL DESCRIPTION

Business Analyst

Location: Hybrid (Reading, London, and Midlands)

Salary: Market Rate

Experience: Minimum Three years

Start Date: May/June 2022 (May be early than anticipated)

Qualification: BSc Cyber Security, Computer Science, Computer Networks, or relevant field

Work Rights in UK: UK Local candidates are encouraged to apply; for right/successful international applications Sponsorship can be offered too.

Overview:

The Business Analyst will work collaboratively with a dedicated PM/DM and support them on several the consultancy’s key accounts. Projects will include new Salesforce implementations, upgrades and configuration pieces so experience in similar CRM projects and a good understanding of the end-to-end project life cycle is a must.

  • Proven experience driving vision, strategy and roadmap for enterprise systems and applications Customer Relationship Management (CRM), Incent or Sales space
  • Experience of Sales compensation and quota to pay implementations in a complex enterprise environment
  • Proven experience in Sales Cloud or related systems, such as Callidus Incent, Salesforce Sales cloud, Service Cloud, CPQ and common AppExchange products and integrated Sales Cloud ecosystem
  • Ability to deal with ambiguity in a rapidly changing business environment
  • Excellent interpersonal and communication skills and analytical skills

General Activities:

  • Support the PM by facilitating workshops, documenting outputs and actions as the project defines products within scope.
  • Engage with the Quality leads regarding development of Requirements artefacts – format etc.
  • Engaging with the right people to gather requirements is critical. The business operates in a heavily regulated environment and some areas of the organisation have strict regulatory requirements. To mitigate the risk of poorly captured requirements, there is a standard process that must be followed: Requirements Engineering Framework (REF).
  • Continued engagement with Corporate Data & Compliance Team is necessary to comply with data protection regulations. During this stage a draft Privacy Impact Assessment (PIA) must be created by the project with guidance from the aligned key contact from the Policy, Compliance & Rights team (PCR).
  • Document a high level understanding of the people impact of the project change.
  • Hold a Lessons Learned Meeting and update the Lessons Learned Log
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