Helpdesk Support Analyst

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Harrogate
TYPE
Full-time
LEVEL
Entry-level
SALARY
£28,000 / year
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

MS Windows 10 MS Office Microsoft 365 Microsoft Active Directory LAN/WAN technologies 1st/2nd line IT support

FULL DESCRIPTION

Position filled by Technical Prospects

CLOSED, Harrogate

Posted 2 years ago

Helpdesk Support Analyst
Full-time, Permanent, Harrogate Office Based
Offering £25,000 – £28,000 Basic Salary plus Great Benefits

Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment.

Helpdesk Support Analyst – Key Accountabilities

  • Provide 1st/2nd line IT support in response to user requests logged, esculating tickets to 2nd/3rd line when appropriate.
  • To promote company guidelines and policies regarding email and internet access security.
  • Proactively and reactively install hardware, software, network kit and much more.
  • Source and purchase IT peripherals, software and mobile phones when requested.
  • Build and configure new and redeployed laptops, desktops, PCs and VDI terminals.
  • Carry out repairs to any peripherals; laptops, desktop PCs, printers, scanners, etc.
  • Use, review and update procedures when necessary following best practice.
  • Ensure all necessary administration tasks are kept up-to-date.

Helpdesk Support Analyst – Skills and Experience

Technical Skills

  • Installing and trouble shooting MS Windows 10 and 11.
  • Experience supporting MS Office Packages from 2016 – 2021 including Excel, Word, PowerPoint and Access.
  • Experienced imaging and configuring laptops and desktops.
  • Providing basic Microsoft 365 administration support.
  • Supporting Microsoft Active Directory and network printers.
  • Experience supporting LAN/WAN technologies.

Individual

  • Experienced providing 1st/2nd IT helpdesk support with the technical skills required.
  • Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face.
  • Be team orientated with the ability to work on own initiative.
  • Have an interest in technology and desire to pursue a technical support career
  • Comfortable building relationships internally with various stakeholders within the group and externally with suppliers.
  • Be highly organised and self-motivated.

The role of Helpdesk Support Analyst is offering £25,000 – £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client’s head office in Harrogate.

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