Transport Planner
SKILLS
FULL DESCRIPTION
CLOSED | Transport Planner
Position filled by Technical Prospects
CLOSED, North Yorkshire
Posted 5 years ago
Our client is an established and growing logistics business, currently recruiting a Transport Planner to join their Yorkshire transport operation. This position is full-time, permanent and can be based at either of their Thirsk or York office depots.
Transport Planner – Key Focus
• Work with the team covering an assigned planning desk, ensuring proper day to day routing of the fleet, daily communication with all drivers. To drive exceptional customer service by ensuring that all work is booked up accurately and in a timely manner.
• Perform daily planning for the fleet, securing booking slots and issuing daily work sheets as required. Ensure all vehicles are presented to service on time and that vehicle modes are not oversubscribed.
• Ensure all tacho cards and drivers cards are downloaded daily and weekly, and to ensure that all new vehicles are locked in and all vehicles leaving are locked out of the FTA system.
• Monitor driver hours, profitability, Transport KPI’s and report back on these daily, and report on the need for / use of agency staff. Furthermore, to provide scheduled reports and liaise regularly with the Service Delivery Supervisor and Service Delivery Management as and when required.
• To act as the first point of contact for all incident reporting, and to then triage and escalate as required in an efficient and timely manner, ensuring all incidents have relevant insurance and investigation forms filled out the same day.
• Assist management of staff numbers and fleet availability, and to identify staffing issues and reportable incidents; escalating as needed to the Service Delivery Management.
• Ensure CRMs are being actioned within 24 hours and solved within 48 hours. Manage, monitor and problem solve reoccurring CRMs and escalate if required.
Transport Planner – Knowledge & Skills Required
• Ideally, proven experience of coordinating a fleet of vehicles with an in-depth understanding of compliance in relation to all transport related services.
• Have attended or be willing to attend an FTA Operator Awareness course at least every three years.
• Excellent interpersonal skills and proven ability to influence, empower and motivate employees.
• Exemplary customer service ethic and skillset.
• Strong organisation and time management skills with the ability to work under pressure, self-motivate, and to use initiative under minimal supervision.
• IT literate with exposure to CRM ideally.
Transport Planner is offering £22,000 – £25,000 basic salary plus benefits for the successful candidate. This is a full-time, permanent position based at either of our client’s Thirsk or York office depots.