Reservations Manager

🔒 Confidential Employer

Posted 20 April 2026

LOCATION

Tewkesbury

TYPE

Full-time

LEVEL

Mid-Senior level

SALARY

£35,000 / year

SKILLS

Revenue Management PMS Reservations Systems Guestline Rezlynx Hotel Management Inventory Control Upselling

Aside from working well with the rest of the team, which we think should be a given, your main responsibilities will be:

Set clear performance expectations and conduct regular coaching, development and reviews.
Foster a culture of teamwork and guest focused service.
Ensure accountability, engagement and collaboration across the reservations team and wider sales environment.
Maintain a calm, confident leadership presence, inspiring professionalism and pride in service.

Deliver a seamless, personalised reservations journey aligned with the hotel’s positioning to include standalone reservations, group gatherings, sports teams and golf groups.
Oversee the accurate setup and maintenance of rates, packages and products within the PMS.
Regularly review packages, third party (OTA) rates and availability to ensure we optimise opportunities for growth.

Oversee the day-to-day operation of the reservations department, ensuring accuracy and efficiency
Monitor pick-up patterns, cancellations, and market trends
Work closely with the Hotel Management on forecasting, pricing strategies and availability.
Proficient user of PMS, CRS, and Channel Manager systems.
Ensure accurate data capture and ongoing management of guest profiles and market segmentation to support high-quality database integrity, targeted mailshots, and long-term repeat business growth.

Maximise room revenue through effective inventory control, upselling and rate optimisation.
Support standalone reservations, group and golf bookings and bespoke packages to drive incremental revenue.
Maximise upselling and cross-selling performance in line with commercial objectives.
Minimise errors and rate discrepancies through strong attention to detail and bill auditing.

Proven experience as a Reservations Manager or Senior Reservations Supervisor within a luxury or four/five-star hotel/resort.
Strong understanding of revenue management principles and luxury guest expectations.
Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar)
Commercially astute, highly organised, and analytically minded.
A calm, professional leader who performs well under pressure.
Passionate about luxury hospitality and personalised service.
Must have the right to work in the UK.