Customer Service Representative

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Surrey
TYPE
Full-time
LEVEL
Entry-level
SALARY
£28,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Verbal Communication Written Communication Problem-solving Microsoft Office Customer Service Order Processing

FULL DESCRIPTION

Location: Surrey

Hours: Full-time, 37.5 hours/w (Monday–Friday) | 5 days/w in-office

Salary:£25,000 – £28,000

Setup: Full On-site

Customer Service Representative

A global chemicals manufacturer is looking for an order processor to join their team, this company partners with leading suppliers and manufacturers to deliver high-value solutions across various industries. With a strong international presence and a focus on sustainability and innovation, the company supports thousands of customers through efficient supply chain operations, technical expertise, and customer service excellence.

Key Responsibilities

  • Raise purchase orders based on stock levels and customer requirements
  • Liaise with suppliers, third-party warehouses, and hauliers
  • Monitor and maintain appropriate stock levels in line with policy
  • Resolve issues such as pricing errors, damaged goods, or late deliveries
  • Maintain accurate purchasing records within the ERP system
  • Communicate clearly with internal and external stakeholders
  • Contribute to process improvements and operational efficiency
  • Support cross-functional teams when needed

Requirements

  • Excellent verbal and written communication skills
  • Strong problem-solving skills with a proactive mindset
  • High level of accuracy and attention to detail
  • Comfortable working with numbers (pricing, quantities, percentages)
  • Proficient in Microsoft Office, particularly Word and Excel
  • Willingness to learn internal systems (e.g., ERP, CRM tools)
  • Previous experience in customer service, order processing, sales or administration

Benefits

  • 25-days holiday + bank holidays
  • 4 days in-office, 1 day at home
  • Pension Scheme
  • Cycle to Work Scheme
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