JLR Service Advisor
SKILLS
FULL DESCRIPTION
JLR Service Advisor
[Employer hidden — view at passion-project.co.uk]
As a Service Advisor, you’ll play an essential role in the success of our service department. This is a modern, customer-focused position that combines both front-of-house and back-of-house responsibilities, supporting customers through traditional service interactions as well as our newly implemented self-service key drop-off and digital check-in system, reflecting our move toward modern technology and smarter ways of working.
Working Hours:
- Monday to Friday: 8:00am – 6.00pm
- Saturday: 8:30am – 12:30pm (on a rota basis)
Benefits for Service Advisor
- Up to 27 days Holiday
- Employee assistance programmes
- Wellbeing courses
- Medicash Healthcare
- Pension scheme
- Life assurance cover
- Employee reward & recognition schemes
- Annual children’s Christmas party & staff party
- Staff discounts
- £1,000 referral award
- Full training provided to become BMW Manufacturer accredited.
Responsibility for a Service Advisor
As a Service Advisor, you’ll play an essential role in the success of our service department. Your primary responsibilities will include:
- Customer Liaison: Being the first point of contact for customers, ensuring a seamless service experience from start to finish.
- Customer Satisfaction: Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service.
- Administrative Support: Maintaining accurate records of service appointments, repairs, and customer interactions.
- Sales & Upselling: Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets.
- Team Collaboration: Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard.
Requirements for a Service Advisor
To succeed in this role, you’ll need the following qualities and experience:
- Experience: Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable.
- Customer-Focused: Outstanding communication skills and a strong commitment to providing excellent customer service.
- Full UK Driving License: A clean driving record is essential for the role.
- Passion for the Motor Trade: A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results.
- Team Player: A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment.
- Problem Solving: Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently.
Ready to take your career to the next level? Apply today and join us in delivering ‘The Difference is Williams'