Reward and Benefits Manager

About the Role

We are looking for an experienced and detail-driven Reward & Benefits Manager to ensure the smooth, compliant, and efficient operation of all reward, benefits, and recognition processes across the organisation.

Key Responsibilities

Reward Operations

• Lead the operational delivery of all reward processes, including annual pay review, bonus cycles, and benefit renewal windows.
• Maintain accurate reward data within People systems, ensuring compliance, governance, and data integrity.
• Produce high-quality analytics, dashboards, and regular reports to support decision-making.
• Act as operational owner for Workday Advanced Compensation, partnering with People Systems on enhancements and issue resolution.
• Support the Head of Reward with modelling scenarios, costing proposals, and evaluating reward outcomes.

Benefits Management

• Manage the full suite of employee benefits, including health, wellbeing, insurance, pensions, and lifestyle benefits.
• Lead relationships with benefit providers and brokers, ensuring excellent service and value for money.
• Support the development of flexible benefit options tailored to diverse employee demographics.
• Oversee renewals, remarketing cycles, scheme design changes, and escalated queries.
• Ensure benefits are clearly and effectively communicated to employees.
• Monitor benefit uptake and effectiveness, producing insights to enhance the overall offering.

People Experience & Governance

• Provide expert guidance to People & Culture and line managers on reward and benefit policies.
• Maintain up-to-date knowledge of relevant legislation and regulatory requirements (e.g., NMW, salary sacrifice, pension regulations).
• Support Cost Cap optimisation initiatives with accurate reporting and data provision.
• Resolve complex reward and benefits queries, delivering exceptional service.

Projects & Continuous Improvement

• Lead or support reward-related projects such as system upgrades, benefit launches, policy reviews, and process optimisation.
• Identify opportunities to streamline operations, reduce manual work, and enhance employee experience, including leveraging AI in partnership with the People Systems team.
• Contribute to building a data-driven, insight-led reward function.

Qualifications

About You

You will bring:

• Proven experience in reward, benefits, or HR operations.
• Strong knowledge of reward and benefits practices, processes, and legal/regulatory considerations.
• High proficiency in HR systems (e.g., Workday) and advanced Excel skills.
• Excellent analytical capability with experience turning data into actionable insight.
• Strong stakeholder management and communication skills.
• Exceptional attention to detail and commitment to accuracy.
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment.