Service Advisor

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Liverpool
TYPE
Full-time
LEVEL
Associate
SALARY
£32,250 / year
CATEGORY
Automotive
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Sales Problem Solving Automotive Industry Administrative Support

FULL DESCRIPTION

As a Service Advisor, you’ll play an essential role in the success of our service department. This is a modern, customer-focused position that combines both front-of-house and back-of-house responsibilities, supporting customers through traditional service interactions as well as our newly implemented self-service key drop-off and digital check-in system, reflecting our move toward modern technology and smarter ways of working.

Working Hours:

  • Monday to Friday: 8:00am – 6.00pm
  • Saturday: 8:30am – 12:30pm (on a rota basis)

Benefits for Service Advisor

  • Up to 27 days Holiday
  • Employee assistance programmes
  • Wellbeing courses
  • Medicash Healthcare
  • Pension scheme
  • Life assurance cover
  • Employee reward & recognition schemes
  • Annual children’s Christmas party & staff party
  • Staff discounts
  • £1,000 referral award
  • Full training provided to become BMW Manufacturer accredited.

Responsibility for a Service Advisor

As a Service Advisor, you’ll play an essential role in the success of our service department. Your primary responsibilities will include:

  • Customer Liaison: Being the first point of contact for customers, ensuring a seamless service experience from start to finish.
  • Customer Satisfaction: Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service.
  • Administrative Support: Maintaining accurate records of service appointments, repairs, and customer interactions.
  • Sales & Upselling: Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets.
  • Team Collaboration: Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard.

Requirements for a Service Advisor

To succeed in this role, you’ll need the following qualities and experience:

  • Experience: Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable.
  • Customer-Focused: Outstanding communication skills and a strong commitment to providing excellent customer service.
  • Full UK Driving License: A clean driving record is essential for the role.
  • Passion for the Motor Trade: A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results.
  • Team Player: A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment.
  • Problem Solving: Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently.
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