Assistant Manager

Key Responsibilities

Be a role model - You’ll motivate and engage your team to bring to life the brand values every day, always promoting an inclusive and positive working atmosphere which is underpinned with celebrating success.

Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.

Assist in driving sales, commerciality and maintenance of standards, including compliance with established policies and procedures.

Always communicate efficiently, both on the floor and behind the scenes. You will develop and maintain relationships across the business, with your customers and with community partners.

Partner with the Store Manager to generate innovative and engaging marketing ideas.

Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

As the product expert and knowledgeable trainer, you will educate your team and advise customers.

Focus on fostering a supportive, productive and inclusive environment that promotes teamwork and accountability.

Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times.

Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.

Maintain compliance with company policies including health and safety regulations.

Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Knowledge, Skills, and Abilities Required

Previous experience working in a fast-paced, customer-facing environment

Experience working in a customer-facing role. Leadership or supervisory experience is preferred, but not essential

Flexible and adaptable, you are comfortable working in a fast-paced environment

Flexible schedule and availability to work mornings, evenings, weekends and holidays

Passion for our brands and brand lifestyles

Self-starter and ambitious – you are motivated to achieve and exceed store targets for your team and your store

Ability to work under pressure and manage multiple tasks at once

Working Conditions

Retail environment

The Extras

Generous clothing allowance

Seasonal allowance for SB uniform

Excellent training & development opportunities

Quarterly bonuses

60% off all [Employer hidden — view at passion-project.co.uk] merchandise

25 days holiday (pro-rated if working part-time)

Refer a Friend bonus scheme

Season Ticket Loan

Access to Retail Trust - advice & support tool

Health Cash Plan benefit with Medicash available to all [Employer hidden] UK Employees

Wolverine Worldwide discount

Enhanced Family Leave policy

People Pension