Night Time Control Room Co-Ordinator

Full job description

Job Title: Night Time Control Room Co-Ordinator

Location: Crewe CW1

Job Description

We are seeking a proactive, highly organised, and confident Control Room Operations Coordinator to oversee and support security operations across multiple sites. Based within a fast-paced control room environment, you will play a key role in ensuring full operational coverage, coordinating staff deployment, responding to incidents, and maintaining high service standards at all times.

This is a critical operational role suited to someone who thrives under pressure, can make sound decisions quickly, and has strong logistical and communication skills.

Key Responsibilities

• Coordinate and oversee daily control room operations across multiple sites
• Manage and plan staffing levels, ensuring full shift coverage at all times
• Cover unfilled shifts, absences, and urgent operational requirements
• Respond effectively to unplanned staffing or operational issues
• Monitor booking on/off procedures, check calls, CCTV, mobile patrols, and alarm activations
• Log, manage, and escalate incidents in line with company procedures
• Produce accurate operational reports and maintain detailed records
• Liaise professionally with on-site teams, senior management, and external partners
• Conduct structured shift handovers to maintain operational continuity
• Support vehicle coordination, key holding, and equipment management

Skills & Experience Required

• Previous experience in a control room, operations, or security coordination role
• Strong organisational and workforce planning skills
• Proven ability to multi-task and prioritise in a high-pressure environment
• Calm, decisive, and solution-focused approach
• Excellent communication skills and strong attention to detail
• Confident using IT systems, monitoring platforms, and scheduling tools
• Valid SIA licence (mandatory)
• Valid CCTV licence (desirable)
• Full UK Driving Licence (desirable)

What We Offer

• A varied and challenging operational leadership role
• Supportive management team and professional working environment
• Opportunities for career development within a growing security business

Benefits:

• Company pension

Pay: £13.00-£13.50 per hour

Hours of Work: Night Shift- 12 hour shifts

Benefits:

• Company pension

Experience:

• Security : 1 year (preferred)
• Control Room: 1 year (required)

Licence/Certification:

• SIA Licence (required)
• CCTV Licence (preferred)
• Driving Licence (preferred)

Work Location: In person