Customer Advisor

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Tunbridge Wells
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Communication Skills Customer Service Problem-solving Empathy Decision-making Commercial Awareness

FULL DESCRIPTION

Claims Advisor

Tunbridge Wells | Hybrid | Full-time, Permanent

  • Salary:£24,890 plus up to 10% annual bonus
  • Hours:37.5 hours, 5 days a week
  • Shifts: Monday to Sunday shifts between 07:15am – 10:45pm
  • Interviews:Running until 30th April 2026
  • Start Date: 18th May2026
  • Important:Annual leave in first 4 weeks may affect eligibility

Be the reassuring voice customers need.

You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day you’ll be:

  • Using detailed scripts to gather information from the call and apply logic to assess the best course of action
  • Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
  • Pushing for better by using resources, tools and systems available to offer the best customer service
  • Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
  • Working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.
  • Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

What we are looking for

  • A calm, empathetic approach and a genuine passion for helping customers
  • Strong communication skills and the confidence to guide conversations clearly
  • The ability to assess information, ask the right questions and make sound decisions
  • Resilience and composure in a fast-paced contact centre environment
  • Commercial awareness and a drive to deliver great outcomes for both the customer and the business
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