Motor Vehicle Support Technician
SKILLS
FULL DESCRIPTION
Motor Vehicle Support Technician
As a Technical Advisor at [Employer hidden — view at passion-project.co.uk], you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience. You will provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
This is the job
Salary: £35,000.pa plus benefits
Shifts: Between 0700 – 2000 Monday to Sunday.
Location: Oldbury, dynamic working with flexible office days!
As a Vehicle Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
What will I be doing?
The Technical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario. Your expertise ensures efficient communication and effective resolution of breakdowns for our customers. You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems. You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service. As a target driven individual you’ll be focussed on achieving results.
What do I need?
Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry. A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of [Employer hidden] team, you’ll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave, plus 8 bank holidays Free AA breakdown membership from day 1! Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Work save pension scheme with up to 7% employer contribution Company funded life assurance Dedicated Employee Assistance Programme