Tech Services Manager (Hygienic Wall Cladding)

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Letchworth Garden City
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Construction
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

hygienic wall cladding technical support training customer service communication skills problem solving

FULL DESCRIPTION

Due to a long standing member of staff retiring next year, we’re looking for someone to join our Technical Services team at [Employer hidden — view at passion-project.co.uk] as a Regional Technical Services Manager.If you’re hands-on, come from a background of installing hygenic wall cladding products, love solving problems, and enjoy working with people, this could be a great fit.

The role will involve:

  • Visiting customer sites to offer technical support and advice
  • Running training sessions for contractors (on-site and sometimes classroom-based)
  • Supporting big installations and helping resolve any issues
  • Demonstrating our products at events and customer meetings
  • Working closely with our sales and product teams to share feedback and ideas
  • Occasionally supporting our European team and joining calls with colleagues in the US and APAC

We're looking for:

  • Someone with solid experience installing hygenic wall cladding products
  • Great communication and presentation skills
  • Organised, proactive, and happy to travel around the region
  • A team player who’s also confident working independently
  • Someone who’s curious, creative, and always looking for ways to improve

If you’ve worked with Whiterock or similar products, that’s a bonus, but it's not essential.

As well as an exciting opportunity and a competitive salary, what do we have offer?

  • Car allowance
  • Private medical cover via our supplier BUPA
  • Starting holiday entitlement of 25 days, with the option to buy more
  • Defined contribution pension scheme
  • Life assurance from day one
  • Occupational Sick Pay and onsite Occupational Health Service
  • Confidential 24-hour life management and personal support service for you and your family
  • Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave
  • Free eye tests for all employees
  • A paid day off each year for volunteering
  • Free car parking at all our sites
  • Long service awards
  • Learning and Development support, regardless of your career stage
  • Various social events, including the company Christmas party
  • Retirement advice and support
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