Operations Manager
SKILLS
FULL DESCRIPTION
Operations Manager – Humber Region
Following the award of a significant new contract across the Humber region, we are seeking a dynamic and experienced Operations Manager to join our team at an exciting time of growth and transformation. The new contract covers 3 different NHS Trusts in North Lincolnshire and Goole (NLAG), York & Scarborough (Y&S), and Hull University Teaching Hospitals (HUTH).
This is a unique opportunity for a strong people leader, ideally with a healthcare background, to bring together multidisciplinary teams and lead the integration of clinical, manufacturing and NHS administrative functions. The successful candidate will play a pivotal role in shaping a high-performing, collaborative environment that consistently delivers safe, effective, and patient-centred services to NHS patients and clinicians, while driving operational excellence and continuous improvement across the region.
Key Responsibilities:
- To develop, manage & oversee the running of the Opcare centres to ensure the service achieves strategic goals, KPIs and operates within financial budgets & targets.
- Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes.
- Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth.
- Attend and lead customer review meetings and ensure that all customers reporting requirements are met.
- Evaluate service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements.
Skills and Experience:
Essential:
- Demonstrated experience in a customer facing, management role.
- Excellent organisational and leadership abilities.
- Outstanding communication and people skills.
- Working knowledge of data analysis and performance/operation metrics.
- History of building and maintaining excellent working relationships both internally and externally.
Desirable:
- Previous experience of in working in an environment regulated by the CQC and its requirements.
- Experience of orthotics and/or prosthetics
Qualifications:
No formal qualifications are required for this post however a qualification in Business or Leadership & Management is desirable.
What we Offer:
- Competitive market salary
- Incremental holiday allowance starting at 35 days, up to 41 days (inclusive of bank holidays)
- Death in Service (3x basic salary)
- Refer a Friend incentive scheme
- Enhanced Family Leave/Pay
- Recognition schemes
- Continuing professional development
Why Join Us?
At [Employer hidden — view at passion-project.co.uk] Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.
We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.
We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.
How to Apply:
If this sounds like the perfect role for you, we’d love to hear from you! Please submit your CV and a cover letter detailing your suitability for the position to [contact hidden]. Alternatively, you can apply directly through our website – www.amhealthcaregroup.com/careers.
Eligibility to Work in the UK
Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.