Administrator

Key Responsibilities:

• Data entry and order processing, using our in-house systems, including processing and obtaining approval for customer quotations, updating purchase orders, releasing orders into production and processing returned items with the relevant paperwork.
• General administrative tasks including filing, printing and scanning of orders within relevant patient files.
• Monitoring inbound queries by email and phone, escalating complex queries to management where appropriate.
• Ensuring both team and individual Service Level Agreements and KPI’s are effectively met.

Skills and Experience:

Essential:

• Experience in a customer service or administrative role.
• IT literate with working knowledge of MS Suite.
• Strong written and verbal communication skills.
• Pro-active with the ability to use initiative and work independently as required.
• Excellent interpersonal skills with the ability to build professional working relationships as part of a team.
• A willingness to learn with a can-do attitude.

Desirable:

• Understanding of Navision or Orthotic scheduling systems.
• Previous experience of order processing.

Qualifications:

Desirable:

• NVQ (or equivalent) in Administration or Customer Services.

What we Offer:

• Competitive market salary
• Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
• Death in Service (3x basic salary)
• Refer a Friend incentive scheme
• Enhanced Family Leave/Pay
• Recognition schemes
• Continuing professional development

Why Join Us?

At [Employer hidden — view at passion-project.co.uk] Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.

We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.

We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.

How to Apply:

If this sounds like the perfect role for you, we’d love to hear from you! Please submit your CV and a cover letter detailing your suitability for the position to [contact hidden]. Alternatively, you can apply directly through our website – www.amhealthcaregroup.com/careers.

Eligibility to Work in the UK

Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.