Head of Operations

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Cardiff, Wales
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Management
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Operational Leadership People Management Financial Control Health & Safety HR Processes Food Safety

FULL DESCRIPTION

Head of Operations

We are seeking a hands-on Head of Operations to serve as the operational backbone of our company. In this pivotal role, you will take ownership of the core daily activities across our bakery and four coffee shops, ensuring operational excellence, customer satisfaction, and profitability.

Key responsibilities

  • Operational Leadership: Manage day-to-day operations across all sites, ensuring the business runs smoothly while driving consistency in standards and procedures.
  • People Management: Act as the primary support for shop managers and bakers, leading recruitment, performance management, and training. You will be the first point of contact for all HR queries.
  • Financial Control: Execute the budget set by the Founder, maintaining tight control over employment costs, waste reduction, and operational spend.
  • Health & Safety: Ensure full compliance with Health & Safety legislation, food safety standards, and allergen compliance across all sites.
  • Strategy & Data: Analyse sales and retail data to understand trends, making recommendations to enhance performance and profitability.

About you

  • Experience: You have proven experience as an Operations Manager, Area Manager, or General Manager within food retail, hospitality, or multi-site operations.
  • Skills: You possess excellent organisational skills and a solid understanding of HR processes, employment law, and food safety requirements.
  • Attributes: You are practical, proactive, and comfortable "rolling up your sleeves" to support the team.

Requirements

  • A full, clean driving license is required for this role.

Role Detail

  • Hours: 40 hours per week, 5 days per week.
  • Travel: Travel is required between sites.

For further information about how to apply and a copy of the full job description please click on the link below.

Download full Job Description

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