Client Service Advisor - Insolvency & Restructuring

Job Description

Client Service Advisor – (Insolvency & Restructuring)

We’re hiring!

Are you looking to build deep client relationships while growing your expertise in a truly specialist area?

Do you enjoy working in a fast‑paced environment where no two days are the same?

[Employer hidden — view at passion-project.co.uk]’s Insolvency & Restructuring team is recruiting for a Client Service Advisor. This is a role with a difference—combining elements of broking and underwriting within a dynamic, niche part of the insurance market. It’s a fantastic opportunity to build on your general insurance experience while developing specialist technical knowledge.

This is a hybrid role, working virtually and from our Birmingham office.

[Employer hidden] is in the business of better decisions

At [Employer hidden], we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• The role is providing insurance solutions and advice to insolvency practitioners and property receivers across the UK.
• Typically, our clients are appointed over companies or property assets in an insolvency process. As a Client Service Advisor, you will be advising clients and finding insurance solutions within a bespoke insurance facility and in the general insurance market.
• Handle the day-to-day service on cases, delivering an excellent client service.
• Work within agreed parameters of a Delegated Underwriting Authority.
• Negotiate new business, renewals and mid-term adjustments on placements on the facility and in the general insurance market.
• Be responsible for a busy caseload, working efficiently in a fast-paced environment.
• Use your excellent communication and interpersonal skills, working closely with the Client Directors to achieve an exceptional level of client service.
• Proactively manage client expectations, taking ownership of problems and their resolution, seeking help when necessary.
• The opportunity to meet clients, attend events and build excellent client relationships.

How this opportunity is different

• A rare blend of broking and underwriting: This role sits at the intersection of two disciplines, giving you hands‑on exposure to both and the chance to build well‑rounded technical expertise.
• Specialist advisory work in a niche market: You’ll provide tailored insurance solutions to insolvency practitioners and property receivers across the UK — supporting clients appointed over businesses or assets in a formal insolvency process.
• Bespoke placement work: Operate within a dedicated Delegated Underwriting Authority while also placing risks in the wider general insurance market, giving you a uniquely varied portfolio.
• Every day is different: With a high volume of diverse cases, you’ll manage a busy, fast‑paced caseload where no two placements are the same.
• Real client impact: You’ll work closely with Client Directors, using your communication and relationship‑building skills to deliver exceptional service and proactively resolve client challenges.
• A genuine development opportunity: Build on your general insurance experience and grow specialist knowledge in a market few insurance professionals get exposure to.

Skills and experience that will lead to success

• Commercial insurance experience, ideally with exposure to client servicing, broking or underwriting.
• Clear and confident communication skills, with the ability to explain solutions, handle expectations and build strong client relationships.
• Highly organised and proactive, able to prioritise a busy caseload and meet deadlines in a fast‑paced environment.
• Collaborative team player, comfortable working closely with colleagues to deliver a consistently high standard of service.
• Positive, solution‑focused mindset, taking ownership of challenges and seeking support when needed to achieve the best outcome for clients.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at [Employer hidden]. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at [Employer hidden], you are more connected, more relevant, and more valued.

[Employer hidden] values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. [Employer hidden] is proud to be an equal opportunity workplace.

[Employer hidden] provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [contact hidden].