Client Management Director - Corporate Insurance

Job Description

Client Management Director - Corporate Insurance (Leeds, UK)

Are you ready to lead a team, influence and make a real impact with some of our key corporate clients?

We are looking for an experienced Client Management Director to lead the delivery of exceptional service to our corporate clients and to inspire a high‑performing client management team within our Corporate Insurance business.

Based in Leeds, this role offers the opportunity to work with a diverse portfolio of complex clients while playing a key role in driving client strategy, retention and growth.

If you are looking to progress your career with a global leader in risk advisory and insurance brokerage, this could be an exciting next step.

This is a hybrid role, combining remote working with time in our Leeds Embankment office.

[Employer hidden — view at passion-project.co.uk] is in the business of better decisions

At [Employer hidden], we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Identify each client’s service requirements and lead the client service team to ensure service meets agree standards.
• Handle client expectations: keeping them informed of progress and communicating with them as appropriate and taking appropriate and timely action to identify and correct problems.
• Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.
• Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools.
• Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of [Employer hidden]. Build senior level relationships within their clients.
• Look for new sales opportunities which may include selling additional [Employer hidden] services and work with the New Business Developers in supporting future client visits.
• Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
• Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
• Attract, develop and retain talented individuals in line with business plans.
• Instil a culture of teamwork, effective communications and professionalism.
• Promote all compliance related requirements throughout the region and identify opportunities for process improvement.
• Responsible for working in accordance with the [Employer hidden] UK Limited Risk Management Framework, and compliance with the [Employer hidden] UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

How this opportunity is different

This is a distinctive opportunity to play a strategic leadership role within a high‑performing Corporate Insurance team that has a strong track record of developing careers and delivering for complex clients.

You will lead a portfolio of key, high‑profile accounts, shaping client strategy and delivering tailored, profitable solutions by drawing on the full breadth of [Employer hidden]’s capabilities. Acting as the senior relationship manager, you will influence outcomes at the most senior levels, co-ordinating expertise across [Employer hidden] to meet each client’s evolving risk needs.

Alongside your client responsibilities, you will lead and develop a team of Client Managers, setting clear objectives, coaching performance and building capability for the future. You will be supported by an experienced leadership team who are committed to your success and to creating an environment where people can thrive.

Working within a business known for its innovative solutions, strong governance and collaborative culture, this role offers genuine scope to make an impact — for clients, for your team, and for your own career.

Skills and experience that will lead to success

• Experience within a commercial insurance broker
• Consistent track record in developing relationships and working with senior individuals within the organisation
• Working knowledge of Risk Management concepts
• Commercial understanding of business – market forces
• Understanding the insurance market dynamics
• Technical knowledge of major insurance classes
• Sales, negotiating, listening and communication skills
• Proven leadership experience, with the ability to inspire teams, drive performance and develop future talent.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at [Employer hidden]. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at [Employer hidden], you are more connected, more relevant, and more valued.

[Employer hidden] values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. [Employer hidden] is proud to be an equal opportunity workplace.

[Employer hidden] provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [contact hidden].