Commercial Manager

Job Introduction

Arrow XL operate in a fast moving, rapidly evolving industry sector and our ambitious growth plans, therefore developing and expanding our client portfolio is key to the success of AXL.

This is a Commercial role which ensures that existing clients retain and grow their business with [Employer hidden — view at passion-project.co.uk] by managing the provision of the account management services to them.

To maintain and grow the relationship between [Employer hidden] and the client.

Role Responsibility

Role Specific:

• Serve as the lead point of contact between [Employer hidden] and the client.
• Building and maintaining a strong working relationship with the client.
• Gain a comprehensive understanding of the client’s contractual requirements throughout the term of their agreement and to plan and prepare regular client reviews.
• Work with the [Employer hidden] Operational teams to ensure contractual KPI’s are met.
• Work with the Head of Commercial Clients and Chief Commercial Officer to recommend and agree strategic growth opportunity plans for the client.
• Work with the client and the [Employer hidden] Operational teams to identify specific requirements for peak/non-peak periods.
• Work with the client and [Employer hidden] Operational and Finance teams to ensure that forecasts are provided in line with business requirements.
• Monitor and manage KPI’s for revenue and contract renewal activities.
• Ensure that accurate and relevant MI relating to KPI performance / volume’s / other service statistics are available.
• Plan your own workload, priorities, and time management.
• Working with the [Employer hidden] Operational teams, ensure that the correct processes are being followed as agreed with the client.
• Working with the client and suppliers to identify peak / non-peak trailer and inbound / returns schedules.
• Working with the client, identify and develop new volume streams.
• Working with the client and [Employer hidden] Operational / Commercial teams, identify new services.
• Collaborate with the [Employer hidden] sales team to identify volume growth opportunities.
• Monitor client payment for services and respond to any debt situations in line with business requirements.
• Work with the [Employer hidden] Finance team to ensure that rate reviews are concluded in line with business requirements.

People Management:

• Communicates clearly so that any colleagues are aware of their objectives and the standards required.
• Defines and manages day to day activities, being clear about priorities to ensure that deadlines are met
• Accountable for ensuring the quality of the work at ‘Professional’ level
• Role model positive behaviour, which is in keeping with our values
• Provide clear advice and direction on how to change and bring about improvements where these need to be made
• Seek advice from your Line Manager at the right time in cases of conflict amongst team.
• Pro-actively manage any poor conduct and / or behaviour in keeping with AXL policy and procedure
• Pro-actively manage attendance amongst team members in keeping with AXL policy and procedure
• Engage and build open and honest professional and positive relationships with team members, fellow colleagues, peers, and cross functional stakeholders

General:

• Is independent in exercising professional knowledge without close supervision
• Solves problems according to experience, analyses possible solutions and provides suggestions for improvement under defined parameters
• Effectively manages time so that deadlines are met both individually and as a team
• Act upon any feedback from your line manager concerning individual and / or team performance
• Be responsible for and undertake continual learning and development both informally and formally, ensuring a clear understanding of the business and cross functional priorities

The Ideal Candidate

*Experience:*

• Experience working in a fast-paced environment.
• At least 2 years’ experience in leading and managing a portfolio of clients

*Essential Skills and Attributes:*

• Strong stakeholder management skills, able to navigate the corporate landscape, quickly establish credibility and build effective, collaborative, working relationships at all levels
• Strong communication skills
• Strong time management skills with the ability to manage conflicting priorities
• Able to act in a professional manner to the benefit of the company and always maintain confidentiality

*Role Specific Requirements:*

• Full UK Driving Licence
• Ability to work remotely across multiple geographic locations
• Financial awareness
• Excellent Microsoft Office Skills

Package Description

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home
• Annual Leave –33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities –Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the [Employer hidden] C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

About the Company

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team