Client Technology Product Manager

Role Responsibility

Role Specific:

• Support the Commercial team in leading the growth and profitability of a portfolio of existing and new clients by devising and implementing technical solutions for client on-boarding and operationalising new business opportunities
• Liaise with other members of the IT Department, in particular the on-boarding team, as well as various third parties to design and execute value adding solutions
• Leading and driving the adoption of modern technologies to make [Employer hidden] easier to deal with by accelerating the use of API based approaches; providing clients with more self-service options; understanding trends in the sector and driving Arrow’s uptake of them.  All of this to be articulated in a Roadmap.
• Identify, onboard, and manage New Carrier Management Systems to enable Arrow XL to offer a more varied and flexible onboarding experience to win New Client Business.

This is not an exhaustive list.

People Management:

Whilst this role will not include the line management of others it will entail the task management of others to ensure clients are on-boarded within agreed timescales.  In this sense the role has similarities with a project management role in which those contributing key activities are task managed by the project manager.

• Communicates clearly so that those contributing key tasks / activities to a particular on-boarding activity understand the standards required, the timescales involved and the alignment to both functional and broader business objectives
• Defines and manages on-boarding and data migration activities, being clear about priorities to ensure that deadlines are met
• Accountable for ensuring the quality of the work is at ‘Professional’ level and the performance of their team members where applicable
• Role model positive behaviour, which is in keeping with our values, recognising good / excellent performance whilst being clear and transparent about areas of underperformance concerning direct line reports and their teams where applicable
• Engage and build open and honest professional and positive relationships with team members, fellow colleagues, peers and cross functional stakeholders

General:

• Is independent in exercising professional knowledge without close supervision
• Solves problems according to experience, analyses possible solutions and provides suggestions for improvement under defined parameters
• Effectively manages time so that challenging deadlines are met both individually and by the teams working in this space
• Act upon any feedback from your line manager concerning delivery performance
• Be responsible for and undertaking continual learning and development both informally and formally, ensuring a clear understanding of the business and cross functional priorities

The Ideal Candidate

*Experience:*

• Experience working in a fast-paced medium sized transport environment
• At least 2 years’ experience in leading and managing successful teams
• Directly support business development activities with innovative technology solutions and options

*Essential Skills and Attributes:*

• Strong stakeholder management skills, able to navigate the corporate landscape, quickly establish credibility and build effective, collaborative, working relationships at all levels
• Excellent leadership and team management skills
• Able to act in a professional manner to the benefit of the company and always maintain confidentiality
• Experienced in business and data analysis, data mapping and migration.  Attention to detail is key to this role.
• A creative and innovative problem solver
• Capable of describing and depicting complex technology solutions in an engaging and user-friendly way
• Energetic and dynamic
• Aware of information security consideration when evaluating solutions and making decisions

*Role Specific Requirements:*

• Able to collaborate effectively using tools such as e.g Teams, Trello, Jira etc.
• Preference for a candidate with API gateway technology experience
• Experience of writing SQL, using EDI, as well as middleware technologies such Webservices and configuring sFTP gateways
• Experience of RPA solutions could be advantageous
• Car driver

Package Description

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home
• Annual Leave –33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities –Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the [Employer hidden] C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings