Customer Service Advisor

🔒 Confidential Employer

Posted 20 April 2026

LOCATION

Wigan

TYPE

Full-time

LEVEL

Entry-level

SKILLS

Customer Support Complaint Resolution Communication Problem Solving Customer Service Client Support

FULL DESCRIPTION

Job Introduction

[Employer hidden — view at passion-project.co.uk] are excited to announce that we are currently recruiting for a Customer Service Advisor to join our Customer team in Wigan, providing our customers with ongoing support, help and advice.

Role Responsibility

Inbound and outbound customer/client calls
Support our customers/clients with a wide range of queries
Make decisions on and process customer/client requests
Use all resources available to find a resolution to problems, and escalate to management where appropriate
Update records and call outcomes on the computer system
Resolve customer complaints

The Ideal Candidate

With the amount of applications expected for this position, we will only be able to proceed forward with applications who match our essential requirements stated below:

Experience of working in a customer support role.
Experience of working with complaints and resolving them.
We need you to be enthusiastic and friendly, with a passion for “going the extra mile”.
A confident approach to challenging situations.
Excellent standards of communication; both written and verbal.

Package Description

In addition to this competitive salary, you’ll receive many excellent additional benefits including:

Annual leave entitlement (which increases with service)
Staff discount at very.co.uk
Pension plan options
Discounted gym membership
Life Insurance
Department competitions (Including employee of the month)
Long service awards
Cycle to work scheme
Childcare vouchers
Retail discounts
Ongoing progression and development opportunities