Project Analyst

Job Introduction

[Employer hidden] is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The [Employer hidden] culture thrives on six core values:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

Main Responsibilities

Your day to day role will include:

• Supporting and completing scoping activities, analysing customer needs and identifying key requirements for BAU changes and projects.
• Securing and coordinating internal resources to ensure projects are successfully executed.
• Creating and maintaining project plans and key documentation.
• Tracking milestones against scope, costs and timescales to deliver change within budget.
• Managing changes to scope within the specified change control process.
• Performing configuration activities as required.
• Working in line with our project management process and tools.
• Facilitate workshops and update sessions across all levels of the business, including exec.
• Ensuring all changes follow the agreed governance process.
• Ensure escalation of any issues to the Technical delivery manager and change owner/business sponsor where applicable.

For your portfolio of systems/applications and services, you will:

• Project manage any specific IT activities and provide technical user support, either directly or via the agreed external support service.
• Provide effective user self-service support information.
• Own any problem management.
• Own any change through to implementation.
• Patch and release management.
• Develop system and configuration documentation.
• Ensure information security controls and governance are maintained.
• Liaise with relevant technology partners.
• Together with with the Enterprise Architect, define and own the system/application road-map including patch, release and change plans.
• Maintain license information and renewals.
• Ensure effective system monitoring is in place.
• Ensure data management plans are established and maintained.
• Manage own workload, priorities and time.
• Fully participate in the Company’s Personal Performance and Development process.
• Maintain your own Personal Development Plan to continually develop expertise in key areas of your role.

The Ideal Candidate

• Ability to work under time constraints in a team environment.
• Capable of working in a changing environment with the additional pressure to deliver.
• Ability to communicate effectively and influence people.
• Capacity to take a common-sense approach to a situation.
• Process focused, as well as technically capable.
• Team player, willing to assist colleagues as and when required. Equally comfortable working on your own.
• Able to work to tight deadlines, with the flexibility to adapt to changing business requirements.
• High level of numerical skill, with a good eye for detail.
• Understanding of appropriate business processes and working practice.
• Ability to capture requirements and deliver system change.
• Understanding of logistics and 24/7 operations.
• Demonstrable experience in technical administering of systems/applications.
• Knowledge of and ability to apply suitable methodologies for delivering change and Continuous Improvement.
• Strong facilitation skills.
• Full UK Driving licence.

Benefits and Rewards

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Hybrid Working Options –opportunity to work from both the office and from the comfort of your own home
• Apprenticeship Opportunities available
• Annual Leave –33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities –Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the [Employer hidden] C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month– Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings