Internal Communications Specialist

Job Introduction

[Employer hidden] is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The [Employer hidden] culture thrives on six core values:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

As our Internal Communications Manager, you'll contribute to and develop integrated communications and projects to improve overall colleague engagement and improve the quality of communication to all of our 1200 colleagues. This a varied role, which includes:

• Content writing
• Planning
• Advertising
• Event organisation
• System development
• Liaising with all areas of the business
• Data issue and interpretation (surveys etc)
• Action planning

Main Responsibilities

Working as part of the People team, and reporting to the Head of HR you will play an active role in designing, landing and developing the [Employer hidden] internal communications strategy and plan. This will include but not be limited to organising and supporting internal Engagement activities across the whole business:

• Leading on transforming the internal communications methods across different platforms, as well as supporting the wider key strategies and ambitions for the People team
• Working closely with the HR business partners and Head of HR to run annual colleague engagement surveys and associated communication activities and updates
• Design new communication approaches to report all internal news and updates throughout the company using various methods so all colleagues have access to the right level of detail
• Managing and updating the communications and engagement calendar, intranet and communications app as required
• Support the recruitment team with content and visuals for internal and external recruitment campaigns and job adverts
• Design and produce company internal communication literature such as newsletters, briefings, emails & announcements
• Support the Executive and SLT teams on the production and delivery of Monthly Communication presentations, colleague conferences, and other internal Engagement activities
• Work alongside the Marketing Exec (external communications) to ensure all activities and visuals protect the [Employer hidden] brand image and are in line with company marketing guidelines
• Work with stakeholders throughout the business (i.e., HR, Exec, General Managers) assisting with communication circulation guidance across all our platforms and media, creating new business wide solutions where needed
• Monitoring all internal communications and shared inboxes ensuring speed, accuracy and appropriate tone of internal communications
• Creation and delivery of a monthly schedule of Engagement activities and Communications
• Support two-way communication initiatives including attendance & participation at relevant listening groups
• Work with various benefit suppliers and systems to help improve our overall Colleague Experience
• Own and improve the Colleague of the Month and Long Service Recognition programmes for the business
• Development and implementation and standardisation of all colleague communication zones, both physically and virtually, including comms boards, TV screens, PC access and quiet / learning zones
• Delivery of the organisation of companywide conferences and briefings, ensuring that the agenda, the presenters and the visuals are engaging and in line with brand guidelines
• Evaluation of all current communication channels on a regular basis, maximising colleague reach, interaction, and engagement
• Creation, issue and collation of results of colleague pulse surveys across the business as required

The Ideal Candidate

• Previous experience and proven in a similar role
• Minimum GCSE English Language/Literature at Grade 7 (B) or above or equivalent
• Very strong verbal and written skills at both a formal and informal levels
• High level of competency using Microsoft Office programs including Outlook, PowerPoint, Excel and Teams
• Proficient in the use and improvement of relevant IT applications, systems, and intranets
• Confident with effective interpersonal skills – ability to articulate and build relationships well with colleagues at all levels
• Strong eye for detail, accuracy and style
• Able to deliver presentations with impact
• Aptitude for organisation – ability to manage and prioritise multiple projects to ensure timely delivery, including managing the relevant stakeholders and approval processes
• Strong decision-making skills, as well as a willingness to own with initiative and resolve any problems or issues
• Creative, able to visualise new ideas and concepts and turn them into practical solutions

Personal Qualities:

• Confident
• Creative
• Motivated
• Responsible
• Engaging
• People Focused

Benefits and Rewards

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home
• Annual Leave – 33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the [Employer hidden] C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month– Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings