People Operations Lead - Fixed Term Contract 12 months

The Role

You will play a key role in making sure our People processes run effectively, accurately and with the right level of care.

You will lead a team of People Coordinators, support day to day operations, and work closely with stakeholders across the business to ensure everything from onboarding to payroll support runs smoothly.

This role is a mix of leadership, delivery and continuous improvement.

What you will be doing

• Leading and developing a team
• Line manage People Coordinators, including 1:1s and performance reviews
• Support their development and day-to-day delivery
• Provide guidance and technical support across the team
• Driving smooth onboarding & compliance
• Oversee onboarding processes across your business area
• Ensure compliance checks (RTW, DBS, BPSS, references) are completed accurately and on time
• Identify and resolve any delays or issues proactively
• Owning operational excellence
• Act as a key contact for people-related queries
• Support payroll processes (absence, sickness, employee data)
• Maintain high standards of data accuracy, confidentiality, and compliance
• Improving processes & systems
• Be a process champion, always looking for ways to improve efficiency
• Support system usage and data integrity within HR systems
• Work closely with the wider People Team and stakeholders
• Supporting projects & change
• Contribute to key People projects and initiatives
• Support continuous improvement across People Operations

What we are looking for

We are looking for someone who is organised, proactive and people-focused, with a strong eye for detail and a passion for improving how things are done.

You will bring:

• Strong administration and organisational skills
• Experience working with HR systems or data
• Confidence working with stakeholders across a business
• Excellent attention to detail and ability to manage multiple priorities
• A proactive mindset and a drive to improve processes

It would be great if you also have:

• Previous experience in HR or People Operations
• Experience managing or supporting a team
• CIPD Level 3 (or working towards it)
• Strong Excel skills

Why join us?

• Be part of a growing, purpose-driven organisation
• Play a key role in shaping how our People function operates
• Work in a collaborative, supportive team environment
• Opportunity to develop and grow within HR / People Operations

If you are looking for a role where you can make an impact, lead a team, and improve how things are done, we would love to hear from you.