Bath Host

The role:

AIRE is looking for a Bath Host to join our site in London, awarded as London’s Spa of the Year 2023 and 2024. You will join our team and be responsible for delivering a world-class experience to our guests. As part of the team in-charge of our baths area, the Baths Host is responsible for creating a warm and welcoming atmosphere, ensuring each guest feels special from the moment they arrive the baths area until their departure.

Key responsibilities:

• Manage the receiving of guests in our waiting area whilst communicating with the team in other departments.
• Greet our guests with a warm and genuine welcome.
• Conduct guided tours of the bath’s areas, highlighting key features and explaining the expectations around behaviour and rules.
• Address any guest queries.
• Servicing of amenities to guests.

Who you are:

• You have experience in the hospitality industry.
• Professional English is required.
• You are completely customer-oriented, and you have excellent interpersonal skills.
• Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays.
• The ideal candidate will be professional, personable, and dedicated to maintaining the high standards of service that define our luxury spa and thermal baths.

Shift patterns:

• Shifts are organised on a rotating schedule and are planned at least two weeks ahead.
• Operating hours start at 6:30 AM and end at 11:15 PM. Shifts are a maximum of 8.5 hours (including break). Operating days are Monday to Sunday, including bank holidays.

Why you should join us:

• Zero-hours contract
• Hourly rate: Your hourly rate will be £13.13.
• Additional pay opportunities: We offer 10% supplement pay for weekends and bank holidays and, in addition, you can earn tips.
• Career progression: Explore career progression opportunities within our team.
• Discounts: Benefit from 30% off our AIRE experiences worldwide.
• Complimentary gym access.
• Employee Benefits & Saving Platform: Access our employee benefits and savings platform. Plus, enjoy flexible pay options.
• Enhanced maternity and paternity pay and time off.
• Birthday Gift: Enjoy an AIRE experience on your birthday!
• Employee of the month benefits.
• Canteen Perks: Access to coffee and fruits at our canteen.
• Referral Program: Get rewarded for referring potential colleagues.
• Pension Contribution: AIRE will contribute to your pension scheme.
• Inclusive Work Environment: At AIRE, team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.
• Extra days holiday based on years of service.