Customer Manager

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Lowestoft
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Retail Management Team Leadership Operational Knowledge Communication Skills Team Development Change Management Results-focused

FULL DESCRIPTION

Customer Manager*Store*

At [Employer hidden — view at passion-project.co.uk], we want you to

as a Customer Manager, you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams.

You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they’re also meeting standards and expectations.

What qualities you’ll need:

  • Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
  • Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
  • Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace. Passion about CSI and react to customer feedback to create and execute effective action plans.
  • Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

  • Experience as Team Leader, Supervisor or Manager in a retail environment.
  • Operational knowledge on retail environment and customer service.
  • Experience developing teams and managing change through leadership and building resilience.
  • Strong customer service focus and positive mindset
  • Excellent communication skills.
  • Flexibility to work a range of shifts, including weekends and evenings.

Are you ready to take the next step and be the guiding force behind one of our

Superstores/centres? Apply today and *find your everything* at [Employer hidden].

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