Service Colleague (Express)*Store*

About the Role

As a Service Colleague, you’ll work across multiple departments to help keep our stores running smoothly. Every day could be different—whether you're serving customers at the checkouts, preparing fresh pizzas, picking orders for home delivery, or restocking shelves. Our customers are at the heart of everything we do, and we take pride in offering excellent service, welcoming stores, and ‘extra special’ products.

We work together as one team to drive sales and deliver a great online and in-store shopping experience.

About You

You’re naturally friendly, enthusiastic, and ready to get stuck in. You’ll enjoy learning new skills across different departments and love helping customers find what they need—maybe even having a friendly chat along the way.

We do reserve the right to close this vacancy before the advertised closing date. Apply today by completing an online application…

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at [Employer hidden — view at passion-project.co.uk] from day 1 for you and a nominated user
• Discounted rates and special offers on [Employer hidden] services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• [Employer hidden] Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.

Find your everything

Location

A303 West Bound, Weyhill Road, Weyhill, Andover, United Kingdom, SP11 0PN

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Why [Employer hidden]?

We’re a really values-led organisation. Our mission means we encourage everyone to be open and honest. We work creatively and collaboratively with each other, valuing everyone’s input. We get on with things, we make them happen. As so many people across the UK rely on us, we have to.

Our Creating Change for Better programme tackles the major challenges facing our business and society today and guides our efforts on where we can make the biggest difference by reducing our environmental footprint, creating healthier products and supporting our communities.

Big businesses like ours offer big opportunities. With more than 1,000 stores across the UK, from superstores and [Employer hidden] Living to petrol stations, as well as depots and Express stores. £60m+ in revenue taken every day. We conduct £300m worth of transactions every week. Our website handles 2 million transactions a month. And 75% of the UK shop in [Employer hidden] every year.

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Rewards and Recognition

Free remote GP service

Available to you, your partner and your children, 24/7, year round.

Free eye tests

Head to our in store opticians for a free checkup and take care of your vision.

Mental health support

Access free mental health support for you and your family.

Save money on every day spends

Access to hundreds of high-street discounted Vouchers, discounts on days out, gym memberships, airport parking, and more

Setting your loved ones up for the future

As part of the team, you’ll get life assurance.

Guaranteed contracted hours

All colleagues are guaranteed weekly contracted hours / guaranteed weekly shifts via their contract of employment which is agreed with the hiring manager.

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Everything that makes us different, makes us [Employer hidden]

Our colleague-led inclusion networks, including our DisAbility, Race & Ethnicity, Women at [Employer hidden], LGBTQIA+, and our Wellbeing Network, are all about giving our colleagues a space to share their stories, experiences, and perspective. Supported by our dedicated Executive Ambassadors and led by our ten passionate co-chairs, our Networks help us make changes that make life better for every colleague.

Discover our Networks

Transforming communities and changing lives

Our stores, distribution centres, and head offices work in local communities across the UK – and we want to be a real part of making a difference for them. From our amazing 400 Community Champions to our charity, The [Employer hidden] Foundation, we’ve got loads of ways to help local groups and charities. Our outreach programmes, grants, and Community Champions are all about listening to our communities’ needs – to shape projects and initiatives that will make a real impact for local people.

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Store roles

The heart of [Employer hidden], we’re making our stores a hub for everything our customers need, and our In-Store teams build real connections in our communities to help our customers get their essentials, at a price they can afford.

Discover our Store departments

Is a retail role for you?

Take our short quiz to find out more about Life at [Employer hidden] and get introduced to our values which run through the core of our business.

Take the quiz

The Retail Learning Journey

We want everyone who joins our stores to have everything they need to grow into confident colleagues across our departments. That’s what our Learning Journey, split into Ready to Go – Ready to Serve – Ready to Grow, is all about. From your induction to your fifth year with us, it’s designed to support your growth across different roles in our job families, so you develop your skills and join other departments.

Ready to Go

We’ll welcome you into the business, helping you settle in, making sure you have the knowledge and support you need to be confident in your new role.

Ready to Serve

You’ll shadow some of our team members across different roles in our job families, and learn about the different levels in their department or store in bite-sized learning missions. So you can learn, grow, and get the knowledge you need to work in a new department.

Ready to Grow

When you’re ready, you can start thinking about where you want to go next, and what learning you need to grow. And we’ll help you make it happen, and help you develop your skills so you’re ready to grow into your next role.

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