Regional Operations Manager
SKILLS
FULL DESCRIPTION
Regional Operations Manager - Leicester and Northampton*Store Management*
- Job Reference Code: R-085872
- Employment Type: Full time
- Contract Type: Permanent
- Hours per Week: 37.5
- Salary: Competitive Salary plus benefits
- Closing Date: 28 April 2026
About the Role
You will be responsible for leading, coaching and developing a team of Express Area Managers to deliver great service, colleague engagement and operational excellence.
You will ensure your portfolio of stores are number one locally, evidenced through profitable growth alongside delivery of clearly defined KRAs commercial awareness of the local market. You will role model and champion the [Employer hidden — view at passion-project.co.uk] values and our Leading [Employer hidden] behaviours, setting high expectations of the leadership team to act in the same way. It will be your responsibility to implement and embed change initiatives and new ways of working, while ensuring all stores are operating in a safe, legal and compliant manner in accordance with convenience company policies and procedures.
This role is field based for which the Regional Manager - Express is expected to be regionally mobile within a defined geographic area across our retail regions, working to provide weekend cover on a rota.
About You
You will be able to work in a fast-paced environment, be adaptable to and lead from the front our change programmes, as well as having an eye for detail and an ability to execute plans first time.
This role requires you to have considerable knowledge of store operations, multi-site, store processes and policy as well as a commercial awareness of the local market, competition, and trends within the region.
You will look for opportunities to drive your areas performance forward whilst ruthlessly prioritising workload to ensure stores deliver best in class customer experience. You will be able to engage with others through great communications skills, build good relationships across large teams and have influence.