Senior Account (Solutions) Manager

Role purpose

An account manager at [Employer hidden] is responsible for building long-term client relationships through exceptional project delivery and acting as the primary day-to-day contact for assigned accounts.

The role focuses on understanding client objectives, stakeholder unmet needs and translating them into effective patient engagement and behaviour change solutions.

You will work closely with internal teams including creative, strategic, medical writers to manage effective delivery, to ensure high quality deliverables that are within budget and to timelines.

Outside of project delivery, you will act as a trusted advisor, supporting clients to proactively seek opportunities to add further value, contributing to account growth and client success.

Client service delivery

• Takes the leadership role in managing the overall project execution (operates as the Single Point of Contact (SPOC) for his/her client projects) i.e. Leads status calls, client presentations, and workshops and responds to project requests
• Communicates requirements, timelines, issues, status, and progress to all project stakeholders (clients, internal AH, and external suppliers involved in projects)
• Ensures high-quality standards are maintained throughout the project while managing project timelines and ensuring all AH procedures and industry standards are maintained
• Proactively identifies and develops solutions for further opportunities and highlights when potential issues may arise
• Provides insight and analysis on overall project status and client relationship, including proactively sharing valuable insights and project results within AH
• Leads financial management of the project, including opportunity planning, creating budgets, raising POs, reviewing cost estimates (external suppliers), raising invoices, and being accountable for the profitability
• Is a team player and willing to help out across all functions of work that the agency is delivering and pitching to win

Client relationship building and business development

• Establishes and maintains strong trust-based relationships with key client stakeholders for individual projects and identifies opportunities to establish new connections across his/her client organisations
• Seeks opportunities to expand Atlantis’ scope of work within existing clients, proactively submitting organic growth proposals, and raising ideas within the Client Service team
• Supports the development of new business opportunities (organic and new) through solution ideation, process mapping, budget creation, and attending pitches

Quality and Compliance

• Adheres to all Health and Safety Policies and Procedures in the Workplace
• Adheres to all other workplace policies and procedures
• Will escalate any business risk as determined by policies and procedures
• Will fully contribute to compliance, governance, and quality improvements in the workplace as defined by our Quality Management System
• Will complete and pass all mandatory training by the due date

Competencies

CORE

• Resilience
• Agility
• Communication
• Collaboration

ROLE-SPECIFIC

• Project Management / Solution Delivery
• Strategic Business Development
• Solution Innovation
• Commercial Acumen
• Selling and negotiating
• Stakeholder management
• Leading others

Preferred experience and skills

• Proven ability to effectively manage large, national client accounts
• Proven ability to lead and deliver a range of deliverables such as patient/HCP-focused materials, client strategic consultancy, patient support programmes and other digital –solutions on time and on budget
• Strong communication capabilities in order to manage both internal and external stakeholders
• Sound knowledge of the healthcare industry and the ABPI/EFPIA codes in order to be compliant and credible in front of leading pharmaceutical clients
• Previous line management experience is desirable, however if you do not have line management experience yet but want the opportunity to join us as an Senor Account (Solutions) Manager, please still apply.