Duties and Responsibilities include:

• Acting as owner for all Digital Technology including Information Technology (IT), Assistive / Adaptive Technology (AT), Business Intelligence (BI), and Digital Transformation by being a subject expert and effective people leader. Providing appropriate strategic advice on technology advancements
• Act as a trusted digital transformation partner and Subject Matter Expert (SME) across the organisation.
• Lead on business analysis, including process mapping, requirements gathering, and supplier selection.
• Scope, design, and deliver digital change projects that streamline workflows and reduce duplication.
• Facilitate workshops and user groups to gather insights and shape requirements.
• Develop system process maps and support continuous improvement across departments.
• Translate business needs into effective digital and technological solutions.
• Configure digital systems where appropriate to meet user requirements.
• Manage project implementation, including testing, change management, and training.
• Assess business impacts of change and ensure readiness through effective communication and planning.
• Monitor and manage project risks, issues, and timelines to deliver outcomes successfully.
• Collaborate with internal and external digital teams to ensure high-quality project delivery.
• Support the Digital Transformation Manager in building and embedding digital capability across the organisation.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a full time position. You will be contracted to work 37.5 hours per week Monday to Friday - with hybrid working available.

ABOUT YOU

*Please Note that only existing Dorothy House employees / volunteers are eligible to apply for this role.*

Essential requirements:

• To be experienced in project and/or change management within an IT environment, with experience of using a formal methodology (such as PRINCE2, Agile, APMP etc).
• To be experienced in business analysis, with experience of working in a transformation and/or business change environment.
• To be experienced in delivering projects and/or change in line with a formal change control process.
• To be experienced in managing technological change, and encouraging it's adoption by end users.
• To be experienced in managing external suppliers to jointly deliver change.
• To have excellent communication skills (both written and verbal), along with excellent presentation and report writing skills, and a good eye for detail.
• To be able to demonstrate responsible behaviour, with a pro-active and self-motivated attitude, working well under pressure.
• To be able to use own initiative and demonstrate flexible problem solving skills.

Desirable requirements:

• To be experienced in managing risks, issues, dependencies, and benefits as part of project and/or change management.

If this sounds like your ideal job, then we'd love to see your application.

*Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application*.

INTERVIEWS

Interviews for this role will be held week commencing the 15th September 2025.

Download Job Description

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