End User Support Analyst

🔒 Confidential Employer

Posted 20 April 2026

LOCATION

Rothwell

TYPE

Full-time

LEVEL

Entry-level

SKILLS

Windows Windows Servers Office 365 VMWare Active Directory Networking

FULL DESCRIPTION

End User Support Analyst

We are looking for someone to join the IT team to provide technical assistance and IT support to end-users whilst contributing to the continuous improvement of the information system

Main Duties and Responsibilities

Provide technical assistance to company users across multiple sites and European countries (Denmark, Poland, Hungary, Slovakia, and Czechoslovakia) to resolve IT Issues
Proactively identify and resolve problems related to IT systems, software, and related equipment.
Ensure timely resolution of technical support incidents
Install and maintain IT peripherals remotely or on-site
Update and maintain technical inventories of IT assets within their geographical scope

Infrastructure

Maintain on-site servers in operational condition (Microsoft, VMWare, etc.)
Manage LAN and WAN computer networks in coordination with access providers
Ensure the security of IT data and infrastructure

Customer Service

Train users on new systems and functionalities (onboarding, etc.)
Document procedures and policies for users and IT technical teams
Participate in the adoption of new collaborative tools through animation and support creation (webinars, IT tips, etc.)

Requirements

Candidates to have a minimum of 1 years of experience in an IT environment.

They must have experience of Windows, Windows Servers, Office 365, VMWare, Active Directory, and networking.

This role will be based in Head Office, Rothwell.

How to Apply

If you would like to apply for this role, in the first instance please send your CV and a covering letter to: Cathy Billington, HR Advisor, [Employer hidden — view at passion-project.co.uk] Ltd email: [contact hidden]