Assistant Registered Manager
SKILLS
FULL DESCRIPTION
Salary: £30,000 – £32,500 per year
Location: Tranmere, Birkenhead
Work Type: Full-Time | 24-Hour Service | On-Call Included
Lead with purpose at Independence Support Ltd (ISL)
Independence Support Ltd (ISL) is recruiting an experienced Assistant Registered Manager to support the leadership of our 24-hour supported living service in Tranmere, Birkenhead.
Our service supports 20 adults with learning disabilities and complex needs in self-contained apartments enhanced with assistive technology. We are committed to empowering people to live independently, confidently and safely within their community.
This is a fantastic opportunity for an experienced care professional ready to step into a senior leadership role within a CQC-regulated supported living service.
About the Role
As Assistant Registered Manager, you will support the Registered Manager in ensuring the service delivers safe, high-quality, person-centred support in line with CQC requirements and commissioner expectations.
You will provide day-to-day operational leadership, supervise staff teams, and ensure individuals receive outcome-focused support that maximises independence and opportunity.
This role requires flexibility to work days and nights as required, plus participation in an on-call rota (paid).
Key Responsibilities
Leadership & Staff Management
- Line manage and supervise staff to deliver excellent, person-centred care
- Support absence management and address performance concerns
- Plan and organise rotas to meet commissioner contract requirements
- Mentor and develop staff, promoting a positive team culture
Quality, Compliance & Safeguarding
- Ensure compliance with CQC standards and Key Lines of Enquiry (KLOEs)
- Oversee safeguarding processes and reporting requirements
- Ensure all support plans and risk assessments are current and high quality
- Support contract monitoring, KPI reporting and performance reviews
- Maintain health & safety compliance across the service
Service Delivery & Development
- Complete high-quality assessments and support planning
- Act as first point of contact for complaints and conflict resolution
- Work collaboratively with health and social care professionals
- Support innovation, service improvement and growth opportunities
- Provide hands-on support to individuals when required
Who We’re Looking For
We are seeking a committed, person-centred leader with:
- Experience in a supported living or care environment
- At least 1 year’s experience in an Assistant Manager or supervisory role
- Strong knowledge of CQC compliance and safeguarding legislation
- Excellent leadership, communication and organisational skills
- Confidence managing complex needs and behaviours
- Flexibility to work across a 7-day rota, including nights and on-call
Experience supporting adults with learning disabilities is highly desirable.
Full induction training will be provided.
Why Join ISL?
- A rewarding leadership role where you truly make a difference
- Valuable training and development opportunities
- Career progression within a growing organisation
- Access to company events, including our annual Awards Ceremony
- Access to the Wisdom mental health & wellbeing app (24/7 live support)
- Opportunities to participate in fundraising for local charity partners
- Supportive, inclusive and values-led working environment
Additional Information
- All appointments are subject to an enhanced DBS check and satisfactory references
- This is an in-person role based in Birkenhead (Tranmere)
- We do not offer sponsorship