Solutions Manager
SKILLS
FULL DESCRIPTION
Role profile
Due to continued success, our innovative and growing [Employer hidden — view at passion-project.co.uk] Solutions (OCS) team has an exciting opportunity for a Solutions Manager to join them. This role will have a primary focus on leveraging AI technologies to enhance client service delivery and operational efficiency across the firm. The role can be 4 days a week or full time, is permanent, based out of our Bristol office and working to a hybrid arrangement.
Key Role Responsibilities:
AI-Driven Innovation: Spearhead initiatives to explore and integrate existing and new AI technologies within the firm. Engage with stakeholders to identify and understand business needs and use cases for AI. Develop and implement AI-driven solutions to enhance service delivery and operational efficiency.Thisinvolves staying abreast of the latest advancements in AI, conducting thorough research, and fostering a culture of innovation and experimentation. You will be part of the team guiding the firm through the transformative potential of AI, ensuring that solutions are not only cutting-edge but also practical and impactful.
Client Account Management: Leadership and development of client accounts under direction of a Senior leader role. You will be responsible for a selection of accounts from the firm's top 100 client list. This will be a mixture of mature client accounts with established technology solutions and new opportunities where we will need to establish credibility and develop appropriate solutions.
Promotion of OC Solutions: Regular engagement and interaction with, and demonstrations to, OC colleagues, OC clients and client targets regarding the client solutions available through OC Solutions to manage client relationships and deliver services; supporting the production of case studies and other marketing material and speaking at relevant events and conferences.
Role Outline:
- AI Focus: Engage with stakeholders to identify and understand business needs and use cases for AI. Develop and implement AI-driven solutions to enhance service delivery and operational efficiency.
- Lead & support on delivery of client-facing work within the team.
- Lead and participate on calls with external clients and OC team members to understand and define requirements.
- Oversee and manage the delivery of solutions to client and OC teams, enabling the adoption of the solutions.
- Manage and contribute to the build of the resulting solutions through configuration of the OC technology stack, use of OCS' coding tools, and the development of automated documents for client and/or OC use.
- Ensure solutions are thoroughly tested (incl with clients), and planning/managing a roadmap of iterative changes and improvements to the solutions.
- Responsibility for the ongoing management of client solutions in operation, and leading role (incl potentially as account lead) in the client relationship and its growth.
- Actively participate in the team's product development process, including client feedback sessions.
- At all times act as a brand ambassador for [Employer hidden] Solutions.
Person Specification:
As well as having an interest in technology, disruption and problem solving, we need someone who has :
- AI Experience: Demonstrated experience in understanding and implementing AI technologies to solve business problems, preferably in law firms.
- Proven experience of working with workflow and automation technology.
- Evidence of picking up new technologies and becoming a subject matter expert in them.
- Evidence of senior stakeholder management skills.
- Comfortable engaging with people and leading client-facing conversations.
- Experience of managing and accepting failure and developing resolution plans to evolve solutions.
- Be curious, creative and have a desire to change things for the better.
- Be invested in delivering a high-quality client experience.
- Active and supportive team member.
- Bring independence and diversity of thought every day.