Technical Publications Hub Leader

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Bristol
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Technical
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Technical Authoring Team Leadership Project Management Content Management Madcap Flare Adobe FrameMaker Content Writing Version Control

FULL DESCRIPTION

As the manager of the “OI Technical Publications Hub”, you will lead the delivery of technical content authoring services across the [Employer hidden — view at passion-project.co.uk] group. You will need to establish a vision for technical publications at OI, the strategy for delivery, and set the standards needed to deliver consistent technical publications to OI’s customers. Critical to this role is building and maintaining relationships across business units and developing the product expertise of your team.

Key Responsibilities:

  • Build relationships across the OI group of businesses to manage and deliver a project portfolio.
  • Ensure projects have clear content plans, timescales, budgets, resource and deliverables.
  • Deliver projects to plan maintaining high content quality standards and full customer satisfaction.
  • Be a point of contact for new technical content requests or improvements.
  • Manage a team of technical authors, based at Severn Beach and adopting a hybrid working style.
  • Develop and maintain content writing and team operating processes. Publish these on the company’s Business Management System
  • Maintain high standards of content quality. Drive team adherence to industry standards with a view to enable the team’s competency through certification.
  • Seek opportunities that grow both the organisation and team’s capabilities for digital content delivery, i.e. embedded help content, video and augmented reality in addition to traditional print methods.
  • Identify skills gaps and develop training and/or recruitment plans for the team.
  • Establish a modular content management system with strong version control. Ensure this can integrate this into the business’s existing product lifecycle management (PLM) systems.
  • Adhere to business regulatory requirements, specifically in the provision of information for compliance, export control and health & safety.
  • Effectively communicate and manage all priorities and challenges with stakeholders and the team.
  • Manage internal and external cost drivers i.e. licensing, 3rd party content suppliers or consultants.

Education/Qualifications:

  • Degree in engineering or technical discipline where English is native language or
  • Qualification in the English language or literature with a demonstrable technical portfolio

Professional Skills/ Abilities:

  • Previous technical author experience
  • Strong team leadership, performance monitoring and coaching skills
  • Experience working with modern authoring tools such as Madcap Flare, Confluence or Document 360.
  • Experience working with Adobe FrameMaker
  • Strong planning, budgeting and resource management skills.
  • Project management skills are a plus.

Personal Qualities:

  • Highly self-motivated
  • Has a keen eye for detail and seeks clarity when needed
  • Enthusiastic and agile approach to complex tasks
  • Can embrace ambiguity, extract necessary information and define clear objectives.
  • Ability to motivate and influence others, including those without direct line management.
  • Ability to learn new technology and processes quickly.
  • Ability to convey ideas both technically and as best suited to the audience.
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