Passenger Assistant
SKILLS
FULL DESCRIPTION
Passenger Assistant
The Passenger Assistant role involves assisting in the safe conveyance of service users to/from SEND schools, vulnerable children and adults, community groups, and for various activities related to respite care needs. This includes helping service users with boarding and alighting the vehicle, and ensuring their safety and dignity. The role requires working cooperatively with the driver and other staff to ensure safe and effective journeys.
Job Introduction
Fleet Services team operate a fleet of wheelchair accessible vehicles available as nine, 12, 15 and 16 seaters with fully trained, uniformed staff.
Our service goes from School-home transport for SEND children to vulnerable adults, community groups, timetable services to the villagers, Comet, and others.
What we are looking for: It’s all about you!
You should have a good standard of general education and the ability to communicate and share information. The ability to deal with challenging situations and be comfortable around people with learning and physical disabilities.
Good physical form is needed as you will need to move wheelchairs and seats as well operate lifts. Although no formal qualifications are required for this post requires you to hold a full driving licence with a D1 or D1 101. We can discuss offer training to achieve D1 if you have B category, are over 21 and willing to take the test. You will need to be successful.
About the role
The main duties are to assist in the safe conveyance of service users to/from SEND schools Vulnerable children and adults, Community groups transport, Comet and for various activities related with respite care needs.
This will require helping service users, leaving their home, boarding the vehicle, alighting from the vehicle, and making their way to the appropriate service in a safe and dignified manner.
You will be required to work co-operatively with the vehicle driver and any other staff involved to ensure that passenger movements and journeys are completed safely and effectively to accomplish the desired outcome.
To maintain our high standards of customer care, accuracy, safety and effectiveness in all work tasks and a mature disciplined approach to the duties.
Rewards and benefits
- Culture of flexible working
- Technology to support agile working where role permits.
- Employee Assistance Programme including access to health and wellbeing support.
- Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
- Enhanced family friendly policies
- Local and national discounts for shopping and travel
- Great learning and development opportunities to support your ongoing development.
For an informal discussion about the role, please contact, Jose Perfeito, Area Manager on [contact hidden] or [contact hidden]