About the role

A Senior Account Manager is a member of the Client Services Management team responsible for the execution of the client plan in key account(s). They understand their client and are able to articulate the client's request and ensure the team provide high-quality outputs leading to account stability and growth. They are responsible for the financial management of the account(s)

The Client Services team partner with our Medical Writing team and are responsible for the delivery of projects for our clients. The Account Management team work with available in-house expertise such as our creative team but also with third-party suppliers, and provide appropriate direction, ensuring projects exceed client expectations and are delivered to budget.

A Senior Account Manager at [Employer hidden — view at passion-project.co.uk] is responsible for:

• Understanding the client strategic plan
• Building effective internal partnerships with other capabilities to successfully deliver the client plan (medical, project management, creative, strategy, etc)
• Executing of client account plan
• Account management and performance
• Financial management and forecast accuracy at account level
• Building and maintaining positive and enduring client relationships across multiple levels
• Account performance, recovery and delivering against revenue targets
• Representing the client internally
• Building strong working relationships with our clients, being an established point of contact and being recognised as an excellent account manager
• Building innovative programmes and content
• Leading client account status meetings and providing clear direction
• Delivering presentation pitches to new clients
• Contributing to new business proposals
• Running multiple projects autonomously and seamlessly
• Establishing optimal ways of working
• Highlighting opportunities for new business
• Setting standards for the team
• Understanding any roadblocks and providing solutions
• Ensuring that we exceed all clients’ expectations

They are ambassadors for [Employer hidden] Group, helping build the profile and client base of the Company.

Essential skills:

• Experience in a fast-paced environment
• Analytical and proactive mindset
• Experience in meeting deadlines and managing multiple projects
• Experience in building strong client relationships
• Experience within an account management role
• Experience problem solving and providing solutions

Desirable skills:

• Experience within the medcomms/healthcare industry
• Experience working on innovative strategic programs for clients
• Life Science degree

If you look at this list and feel you don’t meet every single requirement, we still want to hear from you! We encourage you to apply, have a discussion with us about the role or others that we may have at [Employer hidden] Group either now or in the future, together we can build more inclusive workplaces.

BENEFITS OF WORKING WITH US

Our culture is fundamental to the delivery of transformation. Harnessing the talent and ambitions of those we work with empowers us to deliver our magic. On top of this, our benefits include:

• Discretionary bonus scheme;
• Contributory pension with [Employer hidden] contribution up to 5% of basic salary (enrolment after 3 months of employment);
• Cycle to work scheme;
• 25 working days holiday, 1 Celebration Day of your choice, 4 Christmas closure days plus 8 Bank Holidays per annum (pro-rata for part-time);
• Flexible holiday buy and sell scheme;
• Family friendly policies;
• Private family health and dental cover, including Employee Assistance Programme and a comprehensive employee rewards scheme;
• 4x basic salary life assurance cover;
• Medicash Healthcare Cash Plan (Level 1 company cover)
• Season Ticket Loans;
• Regular incentive schemes aligned to individual and team performance;
• Access to an employee discount platform with offers at 900+ retailers.

WHAT DOES IT MEAN FOR US TO BE [Employer hidden]?

At [Employer hidden] Group, we transform lives. Always. We believe in providing a culture of authenticity, where we can all be ourselves, make real connections, and enjoy the work that we do. Together.

We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities.

Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.

The [Employer hidden] values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.

• Compassionately Human: We think about the human impact of our actions
• Accountable Allies: We are the go-to strategic partners for our clients
• Invent with Intent: We create meaningful solutions to solve real problems
• Courageously Curious: We challenge ourselves to think disruptively

We are an Equal Opportunity Employer and welcome applications from all backgrounds and identities. We are committed to providing an inclusive recruitment experience to everyone.

This commitment to inclusion is explicitly inclusive of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability.