Team Leader

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Manchester
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer service Team leadership Inventory management Sales performance Communication skills Problem-solving Health and safety Cash handling

FULL DESCRIPTION

As a Team Leader you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to ensuring high-quality customer service, maintaining operational efficiency, and maximising revenue generation. You will play a crucial role ensuring a positive experience for travellers while upholding the company's standards within the airport environment.

What you'll do at [Employer hidden — view at passion-project.co.uk]:

  • Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance.
  • Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards.
  • Lead by example in providing excellent customer service. Assist the Assistant Manager to handle customer inquiries, resolve complaints, and strive to enhance customer satisfaction.
  • Assist the Assistant manager to implement strategies to drive sales and maximise revenue generation. Monitor sales performance, identify opportunities for upselling, and contribute to the development of promotional activities.
  • Ensure compliance with airport regulations, company policies, and procedures. Stay updated on relevant industry standards and implement necessary changes to maintain compliance.
  • Foster a collaborative work environment within the team.

Who you are:

  • Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment.
  • Able to undertake a criminal record check.
  • Passionate about delivering excellent customer service and have a customer-centric approach to your work.
  • Strong leadership qualities and can effectively lead and motivate a team to achieve goals.
  • Excellent organisational skills and pay attention to detail to ensure smooth operations and compliance with standards.
  • Promote dynamic environments and can adapt quickly to changing circumstances and priorities.
  • Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.
  • Flexibility in hours, airport shifts can start at 3am.
  • Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.
  • … A pasta lover!

What we can offer:

  • Competitive salary to attract best talent
  • Join a dynamic, fast-moving & diverse team
  • Duty free discounts excluding alcohol and cigarettes
  • Regular team socials and pasta tastings
  • Free [Employer hidden] products
  • Referral bonus Scheme
  • Cycle to work scheme
  • 28 days of paid annual leave (bank holidays inclusive)
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