Front of House Team Member

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Menu Guidance Taking Orders Teamwork Hospitality Food Handling Payment Processing

FULL DESCRIPTION

We are looking for passionate, hardworking and Italy-loving Front of House Team Members who can help us to create exceptional dining experiences at our new New Oxford Street fresh pasta restaurant. You won’t just be serving our customers the freshest pasta in town (although that’s a big part of it!), but you’ll be part of a brand new team that opens the doors to one of the coolest locations in town.

What you'll do at [Employer hidden — view at passion-project.co.uk]:

  • Be a team player and bring positivity and warmth to the kitchen and wider restaurant environment & colleagues you work with.
  • Welcome each customer with genuine warmth, positivity, and infectious energy.
  • Deliver exceptional service from greeting to goodbye — offering menu guidance, taking orders, and ensuring every guest has a seamless and enjoyable experience.
  • Regularly clean and sanitise tables, chairs, and other surfaces to ensure a safe environment.
  • Keep your workspace clean, organised, and buzzing with energy.
  • Follow all health and safety guidelines to keep both customers and colleagues safe.
  • Use our till system to process orders accurately, manage payments, and help coordinate dine-in and takeaway operations.
  • Be an expert on our menu and the stories behind our pasta and ready to recommend dishes, drinks, and share your love of Italian food.
  • Handle customer feedback with professionalism and a solution-focused mindset.
  • Support your fellow team members across both front and back of house as needed to keep things running smoothly, and be willing to take on additional tasks as required.
  • Take part in team meetings and training sessions, bringing your ideas and enthusiasm.

Who you are:

  • Experience in hospitality, restaurants, or retail is a plus, but a passion for Italian cuisine is what truly matters.
  • You are enthusiastic about learning about our menu and sharing that knowledge with customers.
  • You have a great attention to detail and a commitment to maintaining high standards.
  • You love people and thrive in a customer-facing environment.
  • You’re confident, friendly, and have a warm, easy smile.
  • You’re reliable, punctual, and always ready to jump in and help out.
  • Comfortable using tills, tablets, or other basic tech to take orders and payments.
  • Available to work a flexible schedule, including evenings, weekends, and holidays.
  • Bonus point! Any experience in coffee, wine, and pasta would be advantageous, but it’s your zest for life that we are looking for.
  • … If you dream in pasta shapes, you're in the right place.

What we can offer:

  • Competitive salary to attract the best talent
  • Join a dynamic, fast-moving & diverse team
  • Discretionary service charge split based on hours worked
  • Join a growing business with growing opportunities
  • Regular team socials and pasta tastings
  • 28 days holiday (inclusive of bank holidays)
  • Complementary staff food & drinks while on shift
  • Performance driven Bonus scheme
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