Senior Customer Success Specialist
SKILLS
FULL DESCRIPTION
At [Employer hidden — view at passion-project.co.uk], we help organisations unlock real-world value from video telematics and connected vehicle technology. We’re now looking for a Senior Customer Success Specialist to take ownership of our most strategic enterprise customers and ensure they achieve measurable, long-term success.
This is a senior, visible role where you’ll act as a trusted advisor to customer leaders, drive adoption at scale, and turn successful partnerships into lasting advocacy.
What you’ll be doing
Owning the end-to-end success of a portfolio of enterprise customers, from onboarding through to renewal and expansion influence
Leading complex onboarding and implementation programmes, ensuring executive alignment and smooth deployment
Designing and delivering high-impact training (onsite, virtual, and train-the-trainer) to drive adoption across multiple sites and regions
Partnering with senior stakeholders to embed solutions into their operations and ways of working
Running strategic success planning and QBRs, clearly demonstrating ROI and business value
Acting as the voice of the customer internally, influencing product, support and operational improvements
Tracking and reporting on success metrics including adoption, renewals, retention, NPS/CSAT and advocacy
Turning happy customers into advocates through case studies, testimonials and references
What we’re looking for
Proven experience in Senior Customer Success / Enterprise CS roles
Strong background in customer onboarding, training, and adoption at scale
Confidence influencing senior and executive stakeholders in complex organisations
A data-driven mindset, with experience linking adoption to measurable ROI and outcomes
Comfortable leading QBRs, executive reviews and strategic conversations
Polished communicator and presenter, with excellent facilitation skills
Experience working cross-functionally with Sales, Product and Support teams
Why join [Employer hidden]?
Because here, Customer Success genuinely matters. You won’t just support customers, you’ll shape their success, influence how our solutions evolve, and play a key role in protecting and growing our most important relationships.
If you enjoy strategy, relationships, and seeing customers win, we’d love to hear from you.