Customer Care Advisor

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Chesterfield
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Communication skills Customer service Problem-solving IT skills Time management Attention to detail

FULL DESCRIPTION

Customer Care Advisor

As a Customer Care Advisor, you’ll investigate and resolve customer complaints, working towards fair and balanced outcomes that meet both customer expectations and business requirements. You’ll manage a varied caseload and work closely with teams across the business to ensure a smooth and professional service.

Key Responsibilities

  • Investigate and resolve customer complaints in line with regulatory and company requirements
  • Handle a wide range of queries including damage, hire vehicles, repairs, and technical concerns
  • Work with customers to reach fair and mutually agreeable resolutions
  • Keep accurate and detailed records of customer interactions
  • Manage and resolve complex or ongoing customer issues
  • Issue refunds or compensation where appropriate
  • Produce clear written responses and reports outlining complaint investigations
  • Work collaboratively with teams across the business
  • Ensure all work meets regulatory and data protection requirements
  • Monitor and respond to queries in the team inbox
  • Negotiate costs with third parties where required
  • Manage your workload effectively to meet deadlines and targets

About You

We’re looking for someone who is customer-focused, organised, and confident communicating with a range of people.

You will have:

  • Strong communication skills, both written and verbal
  • Good IT skills, including Microsoft Outlook, Word, and Excel
  • A customer-focused approach with the ability to show empathy
  • Strong organisational and time management skills
  • The ability to prioritise and manage multiple tasks
  • Confidence handling challenging situations professionally
  • The ability to work independently and as part of a team
  • A positive and flexible attitude towards change
  • Respect for confidentiality and sensitive information

What You’ll Bring

  • A passion for delivering excellent customer service
  • Strong problem-solving skills
  • Attention to detail
  • The ability to stay calm under pressure
  • A proactive approach to managing your workload
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