Maintenance Technician
SKILLS
FULL DESCRIPTION
Deliver safe, compliant, and efficient mechanical maintenance and repairs across the PFI estate, ensuring statutory compliance, contract SLAs/KPIs, and high asset availability. The role covers planned preventive maintenance (PPM), reactive works, minor projects, and lifecycle support using the CAFM system, aligned to SFG20 and relevant legislation.
Maintenance & Repairs
- Execute PPM to SFG20 standards and OEM recommendations on mechanical systems (e.g., HVAC/air handling units, pumps, motors, valves, heat exchangers, pressurisation sets, expansion vessels, gas systems, plumbing, water services). - Diagnose and repair faults on mechanical plant and building services to restore service within SLA response/rectification times. - Carry out statutory/compliance tasks within agreed skill set: pressure systems checks, gas safety (as competent), water hygiene (flushing, temperature monitoring, TMV servicing, descaling), fire damper checks (mechanical aspects), and emergency generator cooling systems (where applicable). - Support shutdowns, isolations, and safe system of work (SSoW) including permits to work (hot works, confined spaces, working at height, LV/HV interface support as required.
Compliance & Documentation
- Maintain accurate records in the CAFM and site logbook system: close out PPM/reactive tasks, attach test certificates, asset notes, parts usage, and time confirmations. - Complete and file statutory documentation (e.g., LOLER interface where mechanical lifting equipment is present, PSSR check records, gas safety where applicable, water hygiene logs). - Ensure all works comply with the Health & Safety at Work etc. Act, PUWER, COSHH, PSSR, Gas Safety Regulations, Water Supply (Water Fittings) Regulations, and site-specific policies.
Performance & PFI Contract Delivery
- Meet or exceed contractual SLAs and KPIs (response, rectification, first-time-fix rate, statutory completion, backlog). - Support lifecycle planning: condition surveys, asset verification, end-of-life risk assessments, and minor replacements/refurbishments. - Identify energy and reliability improvements; contribute to continuous improvement and lessons learned.
Collaboration & Customer
- Coordinate with helpdesk, Soft FM, subcontractors, and client stakeholders to minimise downtime and disruption. - Provide clear, professional updates on progress, constraints, and risks. Escalate promptly when required. - Mentor apprentices/junior techs and share best practices.
Tools, Materials, and Housekeeping
- Ensure calibrated tools and test equipment are maintained and used correctly. - Manage van stock/spares responsibly; raise material requests and provide technical specification input for procurement. - Maintain clean, safe plantrooms and workshops; adhere to 5S standards.
Essential Qualifications & Experience
- NVQ Level 3 (or equivalent) in Mechanical Engineering / Building Services / Plumbing & Heating. - Demonstrable experience in mechanical maintenance within a live, critical, or public estate (PFI/PPP, NHS, education, justice, accommodation, or similar). - Strong diagnostics across HVAC plant, pumps, valves, bearings, seals, and pipework systems. - Proficient with CAFM systems for PPM/reactive management and asset history. - Sound understanding of statutory compliance (PSSR, COSHH, Legionella/L8 & HSG274, SFG20). - Full UK driving licence (if mobile role).
Desirable
- ACS/Gas Safe (domestic or commercial) modules (if gas systems present). - Water hygiene training (Responsible Person/Authorised Person support desirable). - IPAF/PASMA, Confined Space, Asbestos Awareness, First Aid. - Experience with BMS controls, VSDs, and commissioning support. - Experience working in educational facilities.
Key Skills & Attributes
- Strong fault-finding and root-cause analysis. - Safety-first mindset; excellent permit-to-work and risk assessment discipline. - Customer-focused with clear written and verbal communication. - Organised, reliable, and responsive in high-demand environments. - Team player, coachable, and proactive in continuous improvement.
KPIs & Measures of Success
- Statutory compliance completion: ≥ 99% on-time. - PPM completion: ≥ 95% on-time; < 5% PPMs deferred (with valid reason). - Reactive performance: Meet response and rectification SLAs; first-time-fix ≥ 85%. - CAFM data quality: 100% accurate close-out notes, parts, time, and documentation working real time. - Safety: Zero RIDDOR incidents; timely closure of corrective actions. Good Catch Near Miss target 1per week minimum, safe driving 85%+ in Samsara. - Backlog control: Aged work orders within agreed thresholds.
Physical & Working Conditions
- Regular standing, lifting (within manual handling limits), climbing ladders, and working in plantrooms/roof spaces. - Use of PPE and RPE as task requires. - Participation in on-call rota and out-of-hours work as needed. - Travel between sites (if mobile role).
Compliance & Governance
- Adhere to company policies, PFI contract requirements, and statutory regulations. - Participate in audits (internal, client, independent), implementing corrective actions. - Maintain training and competency matrix; complete mandatory refreshers on time.
Tools & Systems
- CAFM: [Concept] - BMS: [e.g., Trend / Siemens / Schneider] - Digital workflows: Mobile device for work orders, RAMS, permits, and asset updates.
Benefits & Progression (Example – adjust to your policy)
- Competitive salary + standby/call-out allowance + overtime. - Company vehicle (if mobile), tools/PPE provided. - Training and certifications (ACS Gas, Water Hygiene RP/AP, Confined Space, BMS upskilling). - Career progression to Lead Tech / AP / Supervisor.