Front of House Sales Administrator

Key Responsibilities:

• Provide an outstanding first point of contact for clients and visitors.
• Undertake a wide variety of administration tasks to assist the sales department including updating and maintaining the company website, portals, CRM database, window displays and marketing schedules.
• Telephone enquiries any client/applicant/tenant queries promptly and professionally.
• Send out all correspondence relating to the instruction and sales of our properties.
• Maintain an accurate record of allocation & movement of property keys.
• Manage systems relating to company compliance, AML requirements etc to ensure adherence to industry requirements.
• Liaise with third party suppliers such as photographers, telephone suppliers, and property portals.
• Handle basic customer/client questions, queries and registrations during busy periods, co-ordinate advertising; continually seek to improve systems and increase efficiency and being responsible for sourcing interesting property news and posting it on our various social media marketing platforms.
• Maintain a system to ensure company compliance with industry guidelines and requirements such as money laundering and contract management for new instructions.
• Diary management

Requirements & Person Specification:

• Previous experience in an administrative /service background or customer facing role.
• An outstanding individual who prides themselves in delivering first class service every time.
• An enthusiastic self-starter who understands the company values and can implement them positively each day.
• First-class communication skills
• Good business writing skills - grammar, punctuation, and spelling
• Good working knowledge of Microsoft Office software and willingness to learn new software packages.
• Attention to detail
• Excellent time management skills