Veterinary Receptionist

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Pembroke
TYPE
Part-time
LEVEL
Entry-level
SALARY
£25,494 / year
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Client facing skills Reception skills Customer service Teamwork Administration Numeracy Appointment booking systems Veterinary experience

FULL DESCRIPTION

Calling all animal lovers!  Do you love spending time with animals as much as you do with customers?

This is an opportunity to make a real difference to every pet and every client - yours will be the first face to greet them after all.  As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments.

Veterinary Receptionist

Part time 29.13 hours a week, Monday 08:30 - 17:00, Tuesday 08:30 - 14:00, Thursday 08:30 - 14:00, Friday 08:30 - 18:30 and 1:4 Saturdays 08:30 - 13:00, this is based at the Pembroke practice.

If this sounds like you, click Apply – our friendly team is looking forward to meeting you!

Key Benefits:

  • Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
  • Life Assurance 3 x salary.
  • Access to 24-hour counselling by phone or in person should you feel you need support.
  • 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
  • An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
  • Interest free Season Ticket Loan.
  • Cycle to Work scheme.
  • Discounts on [Employer hidden — view at passion-project.co.uk] products and services.

Role Accountabilities:

Exceptional care is at the heart of everything we do at [Employer hidden]. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have. In this role you will:

  • Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
  • Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
  • Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
  • Ensure appointment slots are available for clients to book online.
  • Carry out reception duties, greeting clients on arrival, and updating records.
  • Process any repeat prescription order requests.
  • Be an advocate of the [Employer hidden] Healthcare Plan, and complete relevant sign-up documentation with clients.
  • Ensure online practice information is up to date, with accurate opening hours and current colleagues.

Your Skills and Experience:

  • Excellent client facing and reception skills.
  • Experience of working as part of a team and building positive working relationships.
  • Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
  • Able to prioritise a range of tasks and own workload.
  • Good numeracy skills, with the ability to manage payments and cash up.
  • Experience in using online appointment booking systems.
  • Administration skills and experience
  • Trustworthy and responsible

Desirable:

  • Previous veterinary receptionist experience.
  • Social media/website content management.
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