Income Assistant

The Role:

We have three new exciting opportunities to join our award winning Income Operations team, within our Customer and Exchequer Services division.

Income Operations are responsible for maximising revenue income, and reducing arrears to enable the council to maintain and transform services. This is across a number of revenues streams including:

• Council Tax
• Former Tenant Arrears
• Current Tenant Arrears
• Housing Benefit Overpayments
• Sundry Debts
• Business Rates
• Business Improvement Districts

We are looking for enthusiastic, well-organised and committed individuals to join our friendly and supportive teams. The successful individuals will help provide administrative support and assistance to our officers in the StepByStep or Rent Income team with a potential for tasks to be covered across all Income Operations.

You will undertake tasks such as taking notes at meetings, maintaining operational records including, maintenance of computer databases and spreadsheets, co-ordinating information and producing reports and compiling evidence for court hearings, as well as basic administration.

You will also liaise in writing and on the telephone with members of the public, businesses, external agencies, Council officers and Elected Members

The challenging nature of this role will enable you to continually learn and develop your skills and the ways of working within the Council.

About Southwark

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

About you

The successful applicants will have experience of working in a target/deadline based office environment and have the ability to work independently and within teams.

You will have a varied and diverse workload, which you will need to manage and prioritise to meet all the various targets of the teams.

You will be customer focussed and have excellent communication skills, be organised and committed to working collaboratively and innovatively to maximise income collection and generation for the Income team and Southwark as a whole.

We are looking for enthusiastic and motivated Income Assistants to join our team.

If you are interested in a challenging position with variety, then we would like to talk to you.

Recruitment timetable

Application Closing Date: 11 February 2024

Interviews W/C: 4 March 2024

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together initiative. We particularly welcome applications from members of the black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

SWC1

Attachments

Pease Click Here For the Job Description and Person Specification

Job Detail

• Reference number SC06291
• Date posted 15/01/2024
• Closing date 11/02/2024
• Location London
• Schedule Full-time
• Salary Range (Full time equivalent) £28,977 - £32,205
• Contract Type Fixed Term