Contract Manager

Job Introduction

[Employer hidden] Group is seeking an experienced Contract Manager to join our Soft FM team, responsible for delivering grounds maintenance and bulk collection services across multi-site facilities contracts. You will manage budgets, recruitment, and training, ensure health and safety compliance, monitor performance against KPIs, and maintain strong client relationships, all while ensuring services are delivered to the highest standards, on time and within budget.

Our Soft Facilities Management division delivers essential services to homes, schools, universities and public sector organisations – including housing providers and blue light authorities. We focus on creating clean, safe and welcoming environments, with a commitment to quality, community impact and customer care.

The ideal candidate will have proven experience managing outsourced Ground Maintenance service contracts within the facilities management sector, with a strong focus on service quality and tenant satisfaction. They will demonstrate effective budget control, along with robust financial and performance monitoring skills.  A solid understanding of health and safety regulations is essential. The role involves conducting audits, inspections and risk assessments, as well as managing feedback and driving continuous improvement. If you are passionate about people and delivering high-quality services, this could be the right opportunity for you.

The role requires travel to Maidstone, Sittingbourne, Dartford and Croydon. The working hours are 7.30am - 3.30pm, Monday - Friday. A company van and a fuel card will be provided.

Who we are

[Employer hidden] Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. 

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

• Conduct risk assessments and regular audits and supervise operations to maintain high standards.
• Ensure all services are delivered in line with contract specifications, KPIs, and site-specific Health and Safety plans.
• Recruit, supervise, and support on-site staff or subcontractors.
• Conduct local walkabouts and interface with residents and housing officers.
• Assist in managing the contract budget, ensuring expenditures remain within budget.
• Ensure all operations are fully compliant with health, safety and environmental legislation.
• Address incidents or hazards and implement corrective actions.
• Drive initiatives for continuous improvement and customer satisfaction.
• Handle feedback and service escalations effectively.

 Key requirements:

• Proven experience in managing soft facilities services in grounds maintenance.
• Experience with budget management and full profit and loss accountability.
• Demonstrable track record in facilities management, particularly in a multi-site environment.
• Knowledge of health and safety regulations, compliance standards, and best practices in facilities management.
• Full driving licence
• IOSH Managing Safely Qualification or equivalent is advantageous