BA (Lending Operations) (12 month FTC)
SKILLS
FULL DESCRIPTION
Job description
- Location:
London - 30 Gresham Street
- Department:
Operations(IBP)
- Division:
IBP Business Enablement
- Employment Type:
Full time
- Salary:
Competitive
BA (Lending Operations) (12 month FTC) (13206)
[Employer hidden — view at passion-project.co.uk] – Where Out of the Ordinary Happens
At [Employer hidden], we do things differently. We're a leading international bank and wealth manager built on a culture of curiosity, entrepreneurial spirit and human connection. Ideas are heard, ambition is celebrated, and impact is encouraged. As part of a team that challenges convention and strives for outperformance, you'll help shape bold solutions for clients who expect something more than the ordinary.
---
Team Description
In alignment with the Bank and GLO's strategic objectives, the Lending Transformation Team delivers end-to-end change initiatives, from discovery through to implementation, and provides ongoing oversight of the processes and systems supporting GLO operations.
The team drives operational efficiency, strengthens control frameworks, and enhances process consistency through optimisation, standardisation, and automation initiatives.
The team is also responsible for the development and governance of management information (MI) and reporting, ensuring accurate and timely visibility of performance, capacity, risk, and delivery metrics.
Description of role and key responsibilities
The Business Analyst for this role will solely focus on delivering and managing a transformation project to implement a new loan servicing system for Private Client Lending Operations.
While the role is focused on the Business Analyst skill set, the candidate would need to apply project management skills necessary to manage initiatives through to completion, including project planning, status reporting, stakeholder management, risk management and communication.
Operating Model Impact
This is not a system replacement only - it is a full operational redesign.
- The implementation will require
- Future-state service design blueprint
- End-to-end process mapping (as-is (already mapped) / to-be)
- SOP development and operational runbooks
- Migration framework (event-driven, reconciled, controlled)
- Compliance and control validation
- Training and business readiness
- Cutover and hyper care planning
Core responsibilities:
SOP & Process Documentation
- Detailed process maps (including exceptions and edge cases)
- Implementation playbooks and operational runbooks
- Migration execution guidelines
Risk, Control & Compliance Alignment
- Regulatory and conduct risk alignment
- Audit traceability design
- Control Design & Operating Effectiveness Testing
User Acceptance Testing – end to end business validation
- Reconciliation design (pre-, during-, post migration)
- Data integrity validation standards
- Incident & breach management process during migration
Training & Change Enablement
- Training materials and operational guides
- Role-based user manuals
- Knowledge transfer framework
- Business readiness assessments
- Go-live readiness checklist
Migration & Operational Readiness
- Event-driven data migration oversight (in partnership with PCLO)
- Parallel run design
- Operational dress rehearsals
- Cutover planning
- Contingency & rollback planning
Additional Operational Considerations (for completeness)
To ensure a robust operational implementation, we should also account for:
- MI and reporting design (including regulatory reporting impacts)
- Customer communication (regulation compliant) templates and servicing impact mapping
- Collections and arrears workflow configuration
- Segregation of duties review (role definitions)
- Capacity modelling post-implementation
- Business continuity alignment (BCP updates)
- Ongoing optimisation and continuous improvement framework
Core skills and knowledge:
Financial and Technology Understanding
- Mortgage servicing experience
- Prior system implementation exposure
Business Analysis and Project Management
- Proficiency in requirements gathering, process re-engineering, and BPMN process mapping
- Experience in writing functional specifications and user stories
- Competence in managing test processes
- Understanding and experience in Project Management, including the ability to plan, report and deliver on a project
Tools and Systems
- Skilled in process mapping tools for process design
- Proven ability in Excel and the Microsoft Office Suite
- Familiarity with project management software
Communication
- Mortgage servicing experience
- Prior system implementation exposure
- Excellent written and verbal communication skills, capable of conveying complex financial or operational changes to diverse stakeholders
- Ability to facilitate workshops
- Engage effectively with key stakeholders across the bank
Collaboration and Influence
- A strong team player with the ability to build relationships
- Facilitation and negotiation skills to align business and technology priorities
- High emotional intelligence, with the ability to “read the room” and resolve conflict constructively
As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote. We believe that being together enables us to live our values and support our clients and communities in an extraordinary way.
[Employer hidden] offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work. You can find a list of our benefits here
Embedded in our culture is a sense of belonging and inclusion. At [Employer hidden] we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. We believe that innovation thrives when everyone feels respected, included, and empowered to contribute.
We actively seek out diverse talent and foster an inclusive environment, encouraging applications from people of all backgrounds and experiences. Here, you'll find networks, benefits, and development opportunities designed to support your career journey, wherever it may lead.
If this role excites you but you don't meet every requirement, we'd still love to hear from you. Your unique perspective and experience could be exactly what we are looking for. Get in touch!
*At [Employer hidden], we're deeply invested in our clients, our colleagues, and our communities. It's more than a mindset; it's how we show up every day.*
Be part of something Out of the Ordinary.
---
Recite Me
We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.
The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.
If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [contact hidden] who will be happy to assist.
-
Close map
Location
London - 30 Gresham Street
30 Gresham Street, London, England, GB, EC2V 7QN
Loading...
Open In Google Maps
-
Meet the recruiter
Ayesha Subroyen
Job Alerts
Create an alert subscription based on this Job
- Create Alert
Benefits
Pension
Private Medical Cover
Virtual GP
Gym Discounts
Psychologist Service
Annual Leave
Life Assurance
Follow us at
© 2026 [Employer hidden]. All Rights Reserved.