Customer Service Representitive
🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Coalville
TYPE
Full-time
LEVEL
Entry-level
SALARY
£25,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Customer Service Skills
Communication Skills
Attention to detail
Order Processing
SAP System
Sales Orders
Sales Invoices
FULL DESCRIPTION
Customer Service Representative
Coalville
£25,000
*Hybrid working available*
Fabric Recruitment are currently working for an expanding local business who due to an increase in business, are seeking a Customer Service Representative to join there already established talented team.
Description of the role:
- Acts as main point of contact for all customer's consignment order processing / Invoicing
- Ensure all orders are handled professionally, quickly & accurately
- Maintain suggested stocking levels in SAP System to ensure customer needs are met and we optimise our stock holding, identifying over stocked or underutilised products for review
- Be responsible for processing Sales Quotations, Sales Orders and Sales Invoices related to the service and repairs of Tools for customers
- Coordination of Customer shipments & associated documentation,
- New account onboarding & new product set up to customer specification
- Identify and escalate potential issues or exceptional orders to team management
- Attendance at regular team meetings
- Be actively involved in suggesting ways to improve exiting team processes for the benefit of the customer and ATA
About you:
- Excellent Customer Service Skills
- Good written and spoken communication skills
- Attention to detail
- Ability to prioritise workload
Our client is a firm believer in teamwork; if you're passionate about delivering exceptional customer service and are keen to broaden your skill set then please apply today!
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