2nd/3rd Line Support Engineer
🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Basingstoke
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£45,000 / year
CATEGORY
IT & Telecoms
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Windows Server
Microsoft 365
VMware
Hyper-V
Networking
Firewalls
Customer-facing skills
FULL DESCRIPTION
2nd / 3rd Line Support Engineer (MSP)
Location: Basingstoke
Salary: £38,000 – £45,000 per annum
2nd/3rd Line Support Engineer
We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team.
This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.
The Role
- Providing high-quality technical support remotely and onsite
- Acting as an escalation point for complex support issues
- Delivering infrastructure and cloud projects from design through to implementation
- Configure, support, and maintain networks and firewalls
- Working closely with customers to understand technical challenges and provide effective solutions
- Carrying out site visits, system upgrades, and planned maintenance
- Producing clear technical documentation and handovers
Required Experience & Skills
- Proven experience in a 2nd / 3rd Line role within an MSP
- Strong background supporting Windows Server and Microsoft 365 environments
- Experience with virtualisation technologies (VMware and/or Hyper-V)
- Solid understanding of networking and security, including firewalls and VPNs
- Familiarity with backup and business continuity solutions
- Confident communicator with excellent customer-facing skills
- Ability to manage multiple priorities and work effectively under pressure
- Full UK driving licence
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