1st / 2nd Line Support Engineer

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Richmond
TYPE
Full-time
LEVEL
Entry-level
SALARY
£35,000 / year
CATEGORY
IT & Telecoms
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Microsoft 365 Windows environments Networking Firewalls MDM solutions O365 conditional access

FULL DESCRIPTION

Job Title: 1st/2nd Line Support Engineer
Location: Near Richmond, London (On-site)
Salary: £30,000-£35,000 per annum

Overview

We’re hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.

Key Responsibilities

  • Provide 2nd line support across Microsoft, cloud, and network environments
  • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
  • Assist with cloud administration, updates, and system improvements
  • Coordinate workloads across engineers and support day-to-day service delivery
  • Build strong client relationships and deliver excellent customer service

Skills & Experience

  • Experience in a 2nd line role within an MSP
  • Strong knowledge of Microsoft 365, Windows environments, and basic networking
  • Exposure to firewalls (FortiGate desirable) and MDM solutions
  • O365 conditional access and SharePoint setup
  • PowerBI knowledge advantageous
  • Good communication and organisational skills
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